Managed services

Managed Modern Endpoint: Holisitic endpoint management

Diverse endpoints and applications, different user and IT needs: Endpoint management poses increasingly significant challenges for companies. Our holistic Managed Modern Endpoint approach helps establishing the fundament for a secure, future-oriented modern workplace.

Available services

Our customers specify availability, scope and which services are included.

Technical services

Tenant monitoring and availability check
Reporting
Technical support with SLA
Microsoft advanced support
User management
Evergreen service for administrative settings
Tenant governance and security
Managed endpoints (Intune)
Back-up and archiving service

User services

Possible support areas

Office applications (e.g. Word, Excel, PowerPoint)
Outlook
Collaboration/communication (e.g. Teams, Lists, Planner)
Additional Office apps (e.g. Forms, Stream, Bookings, To Do)
SharePoint/Valo
Power Platform (e.g. Power Apps, Power Automate)

Evergreen services

User support areas
The target group consists of IT admins, key users and end users:

Adoption as a service (channel support)
Tips and tricks
Learning environment
(Online) training
Support forum
Academy/learning service

→ Microsoft 365 needs to be looked after
Companies can no longer perform upgrades every few years. It’s become much more of an ongoing process.

Availability levels

We are there for you. Even around the clock, 365 days a year if required.

Basic
Mon. – Fri., 9 a.m. – 5 p.m.

Gold
Mon. – Fri., 8 a.m. – 6 p.m.

Platinum
On call 24/7 (Prio 1)

Scope

Request management
First-level support
Second-level support
Third-level support (with Microsoft)

Top security standards for you and for us

Managed Security Operation Center

Protection against cyber attacks is something we can do too. Protect your IT systems with the Managed SOC Team of novaCapta

Learn more

Over 90 customers trust in novaCapta’s managed services

Over 90 companies from a wide array of sectors already trust our service team with their internal services and receive effective and expert operational support. We see ourselves less as an external service provider and more as an extension of your internal services, providing you as a company with maximum support. We offer you:

Experts all over Germany and Switzerland

We have experts with a broad spectrum of knowledge

Fixed contacts

We always assign fixed contact people who can be reached at any time

A focus on partnership

For us you are much more than a number. We provide tailored customer service as a local, personal and flexible partner

Flexible and appropriate services

We go beyond the standard offering. Our flexibility means we can put together the services you need

Get in touch with us

We look forward to hearing from you and will be happy to advise you on the right solutions for you in a non-binding meeting. Just leave your contact details and we will get back to you as soon as possible.

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly without needing to worry about the operation and maintenance of the infrastructure.

Digital transformation in public administration

The digital transformation will massively change the world of work, especially in public administration. We support federal, state and local authorities in the strategic and technical implementation of their administrative modernisation projects.

Azure Infrastructure

With both PaaS and IaaS, Microsoft Azure offers you a technical basis for mapping individual enterprise architectures in the cloud. With our Azure Consulting Services and our Azure Landing Zone approach, you can master the journey to the cloud and optimize your business processes.

Internal and external security

Defense forces and police must protect citizens and the state from ever new threats. Modern IT & software solutions support them in this task.

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

Managed Modern Endpoint: Holisitic endpoint management

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

Intranet with Office 365

For many employees, the intranet is the door to collaboration and networking. Use the potential of Office 365 to take full advantage of the opportunities.

IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time. With the modern and user-friendly Atlassian tool, problems, malfunctions and damage can be easily reported and specifically processed in all 95 fitness studios in the future.

Managed services that scale up with your business

As your projects become more complex and dynamic, you must ensure performance, availability and scalability.

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

IT Monitoring & Service Assurance Consulting

Ensure the continuous operation of your IT and enable customers and employees to use IT services and products without problems.

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

Heras: Microsoft cost savings despite price increase

in order to save costs for Microsoft Azure and Microsoft 365, Heras chose the TIMETOACT cost optimization approach for Microsoft.

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

IT Sourcing & Vendor Management – Managing IT Partners

We ensure the application of best practice methods for the selection and evaluation of IT vendors and service providers and for cost-optimized supplier management.

Microsoft Azure

Azure is the cloud offering from Microsoft. Numerous services are provided in Azure, not only for analytical requirements. Particularly worth mentioning from an analytical perspective are services for data storage (relational, NoSQL and in-memory / with Microsoft or OpenSource technology), Azure Data Factory for data integration, numerous services including AI and, of course, services for BI, such as Power BI or Analysis Services.

Working with Power Platform

The Power Platform is suitable for an almost unlimited variety of use cases. We are pioneers when it comes to the Power Platform and analyze, design and implement your desired application. We rely on an agile implementation methodology and use services from the Microsoft and Office 365 portfolio as well as from Dynamics 365.

Network Performance Management

With Network Performance Management you can monitor the performance of complex IT landscapes. This enables you to detect capacity bottlenecks, unexpected deviations from normal operation as well as faults at an early stage and to remedy them immediately.

IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

IT modernization and strategy

Which path is best for you - completely in the cloud, hybrid or on-prem? What about your infrastructure and data security? We help you step by step on the safe way to exploit the full potential of the Microsoft universe for you.

Enterprise Application Integration

A colorful mix of software applications that communicate with each other and share data in a wide variety of places – Ensure networked systems that talk to each other with our Enterprise Application Integration Framework!

Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

Valo Intranet Exit: Integration and Replacement Options

Valo Intranet is a simple and cost-effective modular solution that fulfills typical requirements for intranet and collaboration very well. Now, Staffbase has announced the discontinuation of Valo Intranet by July 2025. As a leading Valo and Staffbase Premium Partner in the DACH region, we offer you a powerful alternative solution and automated decommissioning of your Valo Intranet.

Process optimization with Microsoft Business Applications

Digitalizing your business processes using low-code/no-code solutions helps reduce complexity and visualize your results – essential in today's data overload. We help with process optimization with Microsoft Business Applications.

Anwendungsmöglichkeiten

Learn how you can integrate Atlassian products into your daily business to make your processes more efficient.

Produkt

Jira Service Management

Powerful and intuitive service management solution for IT and service teams

Managed Services

From analysis to access time - Managed Services from catworkx for your Atlassian infrastructure from A to Z

Talend migration in record time

TIMETOACT migrated the Talend Data Integration Suite, including all workflows and processes, to the internal system environment of the municipal utility (with a subscription license) within a very short period of time and will continue to provide support as a support partner in the future if required.

Stadt Zug: With Valo and Teams into the Swiss Cloud

Approximately one year of planning, clarifying discussions with Microsoft, making preparations, waiting for Swiss data centers – and then it was finally time: The city of Zug was able to take the next big step towards digitalization and move into the Swiss cloud.

IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

Smarter mobility with the portal switchh

Subway, S-Bahn, bus, car, ferry or bicycle: The pilot project "switchh" of HOCHBAHN in cooperation with Europcar and Car2Go makes Hamburg mobile.

24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

Microsoft Azure Synapse Analytics

With Synapse, Microsoft has provided a platform for all aspects of analytics in the Azure Cloud. Within the platform, Synapse includes services for data integration, data storage of any size and big data analytics. Together with existing architecture templates, a solution for every analytical use case is created in a short time.

Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

Incident communication management

Statuspage allows you to keep track of the status of individual system-relevant components as well as a history of past incidents. Our self-created solution also allows you to connect various monitoring tools and query them in specific cycles. The component failure automatically generates an e-mail to your ticket system.

CA-TELON Dismissal

CA-TELON users are now at great risk - the valuable core applications must be saved!

Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

Software Asset Management

Software Asset Management is a continuous process. In order to establish this process successfully in the company, it is necessary to involve all stakeholders affected in design and implementation.

On-site digitization partner for insurance companies

As TIMETOACT GROUP, we are one of the leading digitization partners for IT solutions in Germany, Austria and Switzerland. As your partner, we are there for you at 17 locations and will find the right solution on the path to digitization - gladly together in a personal exchange on site.

Technology transformation

We transfer old development environments and legacy source code to a future-proof basis. ► Enterprise DevOps ► Re-Platforming Mainframe & Adabas/Natural-applications ►CA-TELON Dismissal

Managed service for insurers

Maintaining and operating applications often ties up a lot of resources that are urgently needed elsewhere. Or the corresponding skills are almost completely missing. With our Managed Services, you no longer have to worry about your IT!

Advice around Mendix

Develop your solutions quickly and independently in low-code with the leading technology vendor. Use the Mendix toolkit and model your applications with visual elements.

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

catworkx Cloud Portfolio

catworkx offers a comprehensive cloud portfolio that allows you to take full advantage of the benefits and flexibility of an Atlassian cloud environment,

Application development on IBM i (AS400)

We maintain, modernise or migrate IBM i applications (AS400). To ensure that digital transformation does not remain a buzzword, we provide the developer manpower to drive and realise it.

Atlassian Cloud Migration

catworkx supports you in all aspects of Atlassian Cloud migration or the introduction of the appropriate cloud solution.

TIMETOACT implements integrated insurance software

Less than one year from project start to system implementation: TIMETOACT developed the integrated, browser-based insurance software "HERMES" for the VOV D&O insurance association. The cross-departmental individual software completely covers all core processes of the insurance company. Users particularly appreciate the intuitive user interface and the high performance of HERMES.

Mastering digital transformation in insurance

Versicherer haben daher bereits die Chancen und Notwendigkeiten der Digitalisierung größtenteils erkannt. Trotzdem ist noch viel zu tun, denn Digitalisierung funktioniert nicht von einem Tag auf den anderen – besonders bei Versicherungen, bei denen es viele altmodische und langsame Prozesse gibt.

News

HCL announces monthly fixes for Connections

HCL has announced that there will be a new update strategy for Connections starting May 01, 2021. Therefore, starting in May, there will be monthly fixes for software issues reported by HCL Connections 7.0 customers.

IT security – protection against cyber attacks

IT security is becoming more and more important. We help organizations to implement appropriate and effective security structures, processes and controls.

FinOps Consulting

We advise you both commercially and technically on how to gain transparency over your cloud costs and how to reduce them sustainably.

FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

Software Assessment

Get through the is state of your core systems with the Legacy Software Assessment.

Dresscode and eBagTag - Customized protective clothing

Bayer AG communicates with its customers in the field of Crop Science via online portals developed by TIMETOACT GROUP.

Security Assessment

If you're concerned about the security of your cloud infrastructure, then CLOUDPILOTS is the right choice for you! We offer you a two-day workshop where we will analyze your cloud infrastructure together and identify potential threats and configuration errors. At the end of the workshop, you will receive a comprehensive report with a list of all identified issues, prioritized by severity.

Digital Consulting International

For us, consulting means working with you to achieve your goals, show you new options and get the most out of your resources and requirements..

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.

News

TIMETOACT GROUP acquires monitoring specialist OpenAdvice

We expand our offer in application performance monitoring and business service assurance with acquisition of OpenAdvice IT Services GmbH

SAFe® Implementation

Why process management with Atlassian tools, SAFe® and catworkx? What is the procedure? And what advantages can be expected?

Digitized processes increase efficiency

TIMETOACT & X-INTEGRATE accompany energy supplier e-regio on the way to digitalization. The consulting services in the project included the fields of content management, archiving, collaboration and automation.

Bundled expertise for fast mail migration to M365

Based on the ten-year partnership with TIMETOACT, the experts supported the mail migration from Lotus Notes Domino to M365 - together with novaCapta. As a Managed Service Partner, TIMETOACT continues to ensure optimal functionality of the mail system.

From Unix to Linux with Adabas/Natural

Mit Adabas/Natural von Unix nach Linux

IBM i (AS400) modernization reimagined. Holistic.

IBM i (AS400) modernization reimagined. Holistic. Open to the future.

Union Investment: Integrated Governance for M365

Union Investment chooses M365, Microsoft Teams and SharePoint Online on Azure - the most advanced cloud delivery platform for business use. Clear governance and user-oriented self-service features are provided by novaWorxx.

Working with CLOUDPILOTS

With the perfect partner at your side, many things are easier and more efficient, although a direct relationship with the manufacturer is appealing at first glance. But only at first glance!

The digital customer file with IBM Content Manager

The prefabricated house specialist SchwörerHaus KG has relied on IBM technology for many years to set up a digital customer file.

E-commerce – synaigy supports you with structure and experti

Profitable solutions for retailers, industry, brands and manufacturers.

Jira Align Production Jumpstart

Jumpstart to scaled agility: The Jira Align Production Jumpstart from Atlassian effectively supports companies in converting their existing Atlassian toolchain to Jira Align.

Offering

Offering

Testing Atlassian Cloud

Test and evaluate Atlassian Cloud products such as Jira and Confluence for free now.

VMware Assessment

The free VMware Assessment from CLOUDPILOTS, Google Cloud and Intel helps attendees make data-based decisions in the shortest time possible. This does not only save organizations money, but also optimizes data center efficiency.

CLOUDPILOTS Support

Here you can find all contact details for our support. We love to help!

Webcast

Microsoft 365 Operations-Meetup

In our Microsoft 365 Operations-Meetup within 4 weeks we will present you optimization possibilities relating to your Microsoft 365 Digital Workplace. Register now!

Monitoring & Service Assurance

In today's digital world, companies depend on a reliable, efficient and secure IT infrastructure. Monitoring this is crucial to ensure the availability, performance and security of IT services.

Licenses & Apps

Unrivalled fast licensing service incl. optimization for all Atlassian and Marketplace products

Training

Do you have a special topic you want to be trained in? Please contact us. We will find and arrange the right training offer for you.

Produkt

Produkt

IT Governance & Lifecycle Management with novaWorxx

Adapt governance rules and IT processes with novaWorxx - for successful collaboration in the cloud. Create a central basis for a Modern Workplace. Want integration with all Microsoft 365 applications? novaWorxx offers that, too. Learn more now.

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.

News

New pricing structure for Atlassian Cloud from October 2024

Atlassian is implementing significant price and package changes for its cloud products as of October 16, 2024. The price adjustments affect Jira, Confluence, Jira Service Management and other products, among others. Certain Jira Service Management features will also be moved to higher-value editions and some services will be converted to a usage-based pricing model.

Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

Buchi Labortechnik AG: Successful migration to the cloud

The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.

Data Insights

With Data Insights, we help you step by step with the appropriate architecture to use new technologies and develop a data-driven corporate culture: from the development of new data sources, to exploratory analysis to gain new insights, to predictive models.

Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.