The demands placed on IT are becoming increasingly complex, but in essence IT must support the organization and its business processes in an optimal and customer-oriented manner. Often, this support, the services provided by IT, is inadequate, lacking or non-existent.
We ensure optimal IT with IT Service Management
IT service management ensures clarity - from the definition of a service strategy, through service design, service transition (introduction of services), service operation (regular implementation of services), to continuous testing and further development of services. IT Service Management thus creates the basis for IT to provide optimal customer-oriented services.
Benefit from IT Service Management:
We support you in the introduction of optimized IT service management.
Our experts have many years of experience in the implementation of complex IT service management projects in corporations, government organizations and family-owned companies. The satisfaction of our customers is the absolute focus of every project.
What is IT Service Management (ITSM)?
IT should support the organization and its business processes in an optimal and customer-oriented manner through methods and measures. However, this support is often inefficient, outdated, inadequate or non-existent.
IT Service Management (ITSM) ensures that IT provides optimum customer-oriented services. ITSM thus aims to continuously improve the efficiency, quality and cost-effectiveness of the organization's IT, if necessary by using appropriate tools (e.g. CMDB).
Disciplines of IT Service Management
These four areas contribute to an optimal IT Service Management. Based on our experience, best practices and the state of the art, we define them together with you.
With these steps we support you in the introduction of an IT Service Management: