Customer Experience & Retention

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.Contact us now

In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.

Our services

Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.

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Our general approach

Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.

Our experts

Olga Schick

synaigy GmbHContact

Mario Westrup

novaCapta GmbH Contact

Our service platforms and technology partners

Additional platforms and partners

Further information

Contact us now!

We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Customer Experience & Retention. Just leave your contact details and we will get back to you as soon as possible.

TIMETOACT GROUP

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Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points. For this reason, we rely on Omni-Channel with Product Information Management (PIM) solutions, appealing design, individual digital strategies for each industry and the creation of a User Experience based on sound analyses.

TIMETOACT GROUP

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Process Transformation, Integration & Automation

Digital transformation requires companies to continuously optimize, integrate and automate their business processes. This is the only way they can remain competitive, increase customer satisfaction and reduce costs. IT plays a crucial role in this, as it must provide, implement and adapt the appropriate technologies to enable process innovations.

TIMETOACT GROUP

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Digital Architecture

In order to survive in a dynamic and highly competitive market, you need to be able to adapt your business processes, products and services quickly and efficiently to the needs and expectations of your customers. The architecture of your IT systems plays a decisive role in this. A digital architecture is a holistic and flexible design of the IT landscape that supports the integration of data, applications and services across different platforms and applications and promotes the innovation, agility and scalability of your company.

TIMETOACT GROUP

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Monitoring & Service Assurance

In today's digital world, companies depend on a reliable, efficient and secure IT infrastructure. Monitoring this is crucial to ensure the availability, performance and security of IT services.

TIMETOACT GROUP

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API Economy, DevOps, Low Code & MACH

Digital transformation is a challenge and an opportunity for companies that want to adapt to the constantly changing requirements and expectations of their customers. To remain competitive, companies need to develop agile, flexible and customer-oriented solutions based on modern technologies and architectures. The topics of API Economy, DevOps, low code and MACH (microservices, API-first, cloud-native and headless architecture) play a decisive role here.

TIMETOACT GROUP

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IT & Application Modernization

Digital transformation is a challenge for many companies that are still working with outdated, inflexible and inefficient IT systems. To remain competitive, they need to modernize their IT landscape and adapt their applications to the new requirements. IT & Application Modernization is the process that achieves these goals.

TIMETOACT GROUP

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Security, Identity & Access Governance

As digitalization progresses, companies are also confronted with a growing number of threats that can endanger their data, systems and reputation. Security and Identity & Access Governance (IAG) are crucial to ensure the security, integrity and confidentiality of company information, to ensure compliance with regulations and to strengthen the trust of customers and partners.

TIMETOACT GROUP

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Spend Management Consulting

Regardless of whether you are aiming for a digital transformation in your company or are asking yourself whether your IT is costing too much or how you can cut costs, the first step is always based on creating transparency. Only when you have clarity about all relevant IT costs can you take the next targeted action.

TIMETOACT GROUP

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Adoption & Change Management

Adoption & change management are decisive factors for the success of digital transformations. They deal with how people, processes and cultures adapt to new technologies, strategies and ways of working. Without an effective adoption & change management strategy, companies cannot realize the full potential of their investments, overcome resistance and achieve sustainable change.

TIMETOACT GROUP

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Value Added Reselling

Software is an important factor for the success and competitiveness of companies. However, it is often not enough to simply buy and install software. You need individual customization, professional advice, reliable maintenance and competent support. This is where Value Added Software Reselling (VASR) comes into play. VASR means that, as a software reseller, we not only sell the software to you, but are also your partner who accompanies you from the selection of the right software through implementation and integration to operation and optimization.

TIMETOACT GROUP

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Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development. However, the Digital Workplace also includes intranet and collaboration environments.

TIMETOACT GROUP

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ITAM / SAM & FinOps

The integration of IT Asset Management (ITAM) and FinOps Consulting represents a comprehensive strategy aimed at maximizing the efficiency and security of IT operations while optimizing the associated costs. The two disciplines complement each other and offer organizations the opportunity to take a holistic approach to managing their IT resources and finances. The topic of sustainability in IT is also becoming increasingly relevant alongside the rise in cloud costs. Our experts are also happy to support you in the implementation of Green IT.

TIMETOACT GROUP

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Analytics, BI & Planning

In today's business world, data has become a key competitive factor. Companies that are able to collect, analyze and use their data effectively can make better decisions, meet customer needs and identify new opportunities. To achieve this, you need powerful and flexible solutions for Analytics, Business Intelligence (BI) & Planning.

TIMETOACT GROUP

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Cloud Transformation

By migrating to the cloud, companies can reduce their IT operating costs, increase the efficiency of IT services and drive innovation faster. However, a cloud transformation requires careful planning, design and execution to minimize potential risks and achieve the desired results.

TIMETOACT GROUP

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Decision Automation

Companies today are faced with the challenge of making increasingly complex decisions in a shorter time frame in order to remain competitive and act in a customer-oriented manner. At the same time, they have a wealth of data at their disposal that can potentially provide valuable insights, but is often difficult to analyze and use. Decision automation is an approach that aims to combine human intelligence with machine algorithms to support or automate better and faster decisions.

TIMETOACT GROUP

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Training & Coaching

In the fast-paced world of IT, it is important that employees are constantly up to date in order to remain competitive. Training & coaching in IT is therefore crucial to improve the skills and knowledge of employees and increase their performance.

TIMETOACT GROUP

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Sustainability

Sustainability, i.e. the ability to act in an ecologically, socially and economically responsible manner, is more than just a trend. It is a necessity in order to remain competitive and future-proof in the long term. More and more customers, investors and employees expect companies to be committed to the environment and society and to report transparently on their sustainability goals and performance.

TIMETOACT GROUP

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Smart Insurance Workflows

Using a design thinking approach, we orient workflows to the customer experience and design customer-centric end-to-end processes. Intelligent Document Processing enables a high level of dark processing and ensures speed and quality.

TIMETOACT GROUP

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Fit for the digital ecosystem

Insurers are digitally networking with their ecosystem to gain critical capabilities in a division of labor. Personal data, object data or transaction data are securely exchanged via common digital interfaces. For end customers, this results in a consistent "experience" to their concerns, regardless of which service provider is currently contributing.

TIMETOACT GROUP

Branche

Branche

Internal and external security

Defense forces and police must protect citizens and the state from ever new threats. Modern IT & software solutions support them in this task.

TIMETOACT GROUP

Kompetenz

Digital Strategy & IT Strategy

Digital transformation has gained enormous importance in recent years. If you do not want to leave the success of Digital Transformation to chance, you need an integrated digital strategy and IT strategy.

TIMETOACT GROUP

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Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face. This makes it all the more important to open up new business opportunities based on intelligent, digitally networked systems through integrated and optimized processes.

TIMETOACT GROUP

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AI & Data Science

The amount of data that companies produce and process every day is constantly growing. This data contains valuable information about customers, markets, business processes and much more. But how can companies use this data effectively to make better decisions, improve their products and services and tap into new business opportunities?

TIMETOACT GROUP

Kompetenz

Technology Adoption & Integration

IT is the driving force behind digital transformation. It provides your company with the technological foundations on which you can drive digital innovation, optimize customer loyalty and experience and automate your business processes.

TIMETOACT GROUP

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Agile Transformation & New Work

Companies and their employees are operating in an increasingly complex, dynamic and uncertain environment. In such an environment, organizations can benefit from agility. The aim of New Work & Agile Transformation is to be able to react quickly and purposefully to predictable and unpredictable events. However, an agile environment is not created overnight. Resilience, flexibility and long-term success are the result of active transformation.

TIMETOACT GROUP

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AI Factory for Insurance

The AI Factory for Insurance is an innovative organisational model combined with a flexible, modular IT architecture. It is an innovation and implementation factory to systematically develop, train and deploy AI models in digital business processes.

TIMETOACT GROUP

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Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed. Insurers are looking at cloud solutions and are increasingly willing to rely on standard solutions for core applications as well.

TIMETOACT GROUP

Kompetenz

Sourcing Strategy, Spend Management & Compliance

Despite increasingly powerful IT, IT costs are rising steadily in relation to revenue / EBITDA. IT operations are causing more and more costs, and the budget for innovations in digital transformation is suffering as a result. Shifting the balance between operations and innovation is a strategic task.

TIMETOACT GROUP

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Artificial Intelligence & Data Science

Data Science is all about extracting valuable information from structured and unstructured data. Together with Artificial Intelligence (AI) – the ability of a machine to imitate intelligent human behavior – you can make accurate decisions, based on high-quality information. Moreover, you can react quickly to recent developments.

TIMETOACT GROUP

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Training

Do you have a special topic you want to be trained in? Please contact us. We will find and arrange the right training offer for you.

TIMETOACT

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Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT

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Enterprise Content Management (ECM) & Archiving

TIMETOACT GROUP

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Analytics & Business Intelligence

Analytics & Business Intelligence has become increasingly important in recent years. Companies that do not deal with Analytics and Business Intelligence find it difficult to cope with nowaday's huge amounts of data. With the help of analytical concepts and special software you can collect data of your own company, competitors or market developments to make your business processes and customer and supplier relationships more successful.

Referenz

Customer Relationship Management with Jira and Confluence

The TOPMOTIVE Group consists of Europe's leading companies for catalog and information systems and services in the automotive independent aftermarket. Creating, maintaining and displaying sales-relevant information in one system was the vision that became reality with the help of Atlassian tools.

TIMETOACT GROUP

Referenz

McKesson: Spend Management cuts software costs by 15%

McKesson's plan to significantly optimize its software spend and make its financial planning more transparent and efficient paid off: Thanks to the strategic consulting and services provided by TIMETOACT's spend management team, the company achieved savings of 15% with one of the largest software manufacturers and at the same time reduced the allocated risks by 89%.

TIMETOACT GROUP

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Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly without needing to worry about the operation and maintenance of the infrastructure.

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Application Integration & Process Automation

Digitizing and improving business processes and responding agilely to change – more and more companies are facing these kind of challenges. This makes it all the more important to take new business opportunities through integrated and optimized processes based on intelligent, digitally networked systems.

TIMETOACT GROUP

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Security, Identity & Access Management

Time and again we hear about hacker attacks on companies that target sensitive company data. Therefore, security and access control of data must never be neglected. Rely on a qualified Security, Identity & Access Management!

TIMETOACT

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License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.

TIMETOACT GROUP

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Software & Application

Agility, Application Modernization, Fullstack Development and Requirement Engineering are important aspects of Business Application Development. No matter what kind of web project you are dealing with – we design and develop the right application for you and support you with our expertise.

TIMETOACT GROUP

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Intelligent Document Processing (IDP)

Intelligent Document Processing (IDP) involves the capture, recognition and classification of business documents and data from unstructured and semi-structured texts. IDP uses the latest technologies to automatically find case-relevant information in the abundance of documents and to control further processing in context.

TIMETOACT GROUP

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IT Modernization

We help you lead your IT to the digital age and in line with your business strategy.

TIMETOACT GROUP

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Data Insights

With Data Insights, we help you step by step with the appropriate architecture to use new technologies and develop a data-driven corporate culture: from the development of new data sources, to exploratory analysis to gain new insights, to predictive models.

Service

Managed Service: Mailroom

In the TIMETOACT mailroom, business documents are converted into data in a highly efficient manner and returned securely to the end customer for further processing.

Kompetenz

Cloud native architecture

Digital services require a high level of maturity in architectural work! Service quality, availability, stability and connectivity with adjacent ecosystems are the tip of the iceberg, which is significantly perceived by your customers when using your services.

TIMETOACT

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Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

TIMETOACT GROUP

Kompetenz

Artificial Intelligence & Data Strategy

Every company collects and manages vast amounts of data, e.g. from production processes or business transactions. However, only a fraction of this data is used effectively to support control and decision-making processes.

TIMETOACT

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License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

TIMETOACT GROUP

News

Trustbit becomes part of TIMETOACT GROUP

TIMETOACT GROUP, a leading provider of IT services for medium-sized businesses, corporations and public institutions, is acquiring Trustbit, an experienced Austrian consulting firm focused on digital transformation and the development of digital business models.

TIMETOACT

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IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

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Workspace Security Assessment

Two of the most common topics for questions about Cloud services in general, and Google Workspace in particular, are security and data protection. We take both topics very seriously and offer the Workspace Security Assessment Workshop, a Google-standardized format for optimizing security settings to meet enterprise requirements.

TIMETOACT GROUP

Kompetenz

Business Innovation & Digital Transformation

6. Compliance, Spend Management & Sourcing

TIMETOACT GROUP

Kompetenz

Digital Maturity

The Digital Maturity Assessment provides tailored strategies for your digital transformation.

TIMETOACT GROUP

Technologie

Hyland

We are partners with Hyland. Hyland is a Gartner and Forrester award-winning leader in content services, enabling thousands of organizations to deliver better experiences for people.

TIMETOACT

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Application Modernization

Application Modernization focuses on modernizing existing applications. The key to success in Application Modernization is the strategy and selection of projects.

TIMETOACT

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Conception of individual Analytics and Big Data solutions

We determine the best approach to develop an individual solution from the professional, role-specific requirements – suitable for the respective situation!

TIMETOACT

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Application Development

Application Development refers to the process of modifying, designing and/or developing one or more applications. Gaps in the software landscape can be closed by tailoring applications individually to the customer.

Kompetenz

Software Engineering

Software engineering is the art of creating good software. Software engineering is the discipline of creating your digital products using methods proven by science and practice.

TIMETOACT

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Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

TIMETOACT

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Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.

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Gemini

Experience Gemini in Google Cloud and revamp the way you work. Discover innovative Generative AI functions for maximum efficiency.

TIMETOACT

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Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

TIMETOACT

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Fullstack Development

The trend in Software Development is towards Full-Stack Development. Full-stack developers are programmers who work in both frontend and backend development and thus have competencies in the areas of databases, servers, systems and clients.

TIMETOACT

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Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

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Software Asset Management

Software Asset Management is a continuous process. In order to establish this process successfully in the company, it is necessary to involve all stakeholders affected in design and implementation.

Event

Gemini at Work – AI Action in Zürich & Berlin

Learn how Gemini for Google Workspace is revolutionizing the way organizations work. Learn about real-world use cases and experience the power of AI.

TIMETOACT

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Requirement Engineering

Requirement Engineering, also known as Requirements Analysis, is a central component of the Software Development process. In this process, the requirements for the system to be developed are defined using a systematic procedure.

TIMETOACT

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Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

TIMETOACT GROUP

Kompetenz

Governance & Operational Excellence

Digitalization inevitably leads to business processes changing and roles and responsibilities being redistributed. At the same time, new legal requirements, regulations and standards need to be met.

TIMETOACT GROUP

Branche

Branche

On-site digitization partner for insurance companies

As TIMETOACT GROUP, we are one of the leading digitization partners for IT solutions in Germany, Austria and Switzerland. As your partner, we are there for you at 17 locations and will find the right solution on the path to digitization - gladly together in a personal exchange on site.

TIMETOACT

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Dashboards & Reports

The discipline of Business Intelligence provides the necessary means for accessing data. In addition, various methods have developed that help to transport information to the end user through various technologies.

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App Development

Integrations, Tools and Apps - customized developments for your Atlassian solutions

TIMETOACT

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IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

Target

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Management consulting services

We help your idea management to take off: We provide you with comprehensive and individual advice on strategy and processes.

TIMETOACT

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Data Integration, ETL and Data Virtualization

While the term "ETL" (Extract - Transform - Load / or ELT) usually described the classic batch-driven process, today the term "Data Integration" extends to all methods of integration: whether batch, real-time, inside or outside a database, or between any systems.

Walldorf Consutling

News

Sebastian Angerer joins as Chief Operating Officer

Cloud ERP specialist Walldorf Consulting is pleased to announce the appointment of Sebastian Angerer as its new COO. This strategic addition to the management team marks an exciting step in the company’s journey toward scaling its operations and delivering even greater value to its global clientele.

TIMETOACT

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Big Data, Data Lake & Data Warehousing

For the optimal solution – with special consideration of the business requirements – we combine different functionalities.

TIMETOACT

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IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

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Idea and innovation management software service

With the target software service, your innovation management software is always up to date. As an existing customer, you benefit from all new developments as part of your support contract - at no extra charge.

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Cloud Development

Finding a standardized solution for complex challenges is unfortunately a rarity. Our experts analyze your problem and present customized solutions.

TIMETOACT

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Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

TIMETOACT

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Agile Software Development

A project rarely turns out as it was initially planned. Agility does not only apply to Project Management, but also to methods and processes of Software Development in order to avoid risks and undesirable developments during the process.

TIMETOACT

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FinOps Consulting

We advise you both commercially and technically on how to gain transparency over your cloud costs and how to reduce them sustainably.

TIMETOACT GROUP

Branche

Branche

Managed service for insurers

Maintaining and operating applications often ties up a lot of resources that are urgently needed elsewhere. Or the corresponding skills are almost completely missing. With our Managed Services, you no longer have to worry about your IT!

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Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions

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AUTOPILOT Business Class

Business is our upgrade to Economy. This version includes a few more features, such as the handling of incidents and standard changes (user, group, calendar and license management and Gmail settings) according to the fair use principle.

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Managed Services

From analysis to access time - Managed Services from catworkx for your Atlassian infrastructure from A to Z

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Software, Mobile and Web App Development

Standard software often cannot completely fulfill a company's own requirements - TIMETOACT therefore develops customized software solutions.

Walldorf Consutling

News

Walldorf Consulting is designated GROW with SAP Partner

GROW with SAP for partners is a unique designation for select SAP partners like Walldorf Consulting who proved a high level of commitment and expertise in SAP S/4HANA Cloud Public Edition and SAP Business Technology Platform.

TIMETOACT

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IT security – protection against cyber attacks

IT security is becoming more and more important. We help organizations to implement appropriate and effective security structures, processes and controls.

TIMETOACT GROUP

Kompetenz

Digitalization and optimization in the manufacturing industr

The TIMETOACT GROUP is a leading provider of solutions for the manufacturing industry. We are proud to offer our customers innovative technologies and services that optimize their manufacturing processes and increase their competitiveness.

TIMETOACT

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Data Science, Artificial Intelligence and Machine Learning

For some time, Data Science has been considered the supreme discipline in the recognition of valuable information in large amounts of data. It promises to extract hidden, valuable information from data of any structure.

Target

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