Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
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In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.

Our services

  • Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
  • Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
  • use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.
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Our general approach

Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.

Our experts

Olga Schick
Client Strategy Partner synaigy GmbH
Contact
Portraitbild Mario Westrup, Unitleiter Business Productivity, novaCapta GmbH
Mario Westrup
Head of Business Productivity novaCapta GmbH
Contact

Our service platforms and technology partners

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We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Customer Experience​ & Retention​. Just leave your contact details and we will get back to you as soon as possible.

Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

Digital Workplace & Employee Experience
Service

Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

Referenz

Custom licensing

MARKANT Handels und Service GmbH (MARKANT) is fully exploiting the potential of its IBM software licenses with this year's license renewal. Instead of relying on IBM's traditional Passport Advantage model as in the past, MARKANT is using a licensing concept specially adapted to the company for the first time.
Die Videokonferenzlösung von Google Workspace Meet
Unternehmen

Customer Portal

CLOUDPILOTS Customer Portal.
Kompetenz

Technology Adoption & Integration

Fully exploit the potential of your IT ► Together we will develop a targeted strategy and provide you with holistic support
Service

Agile Transformation & New Work

React quickly and purposefully to foreseeable and unforeseeable events with Agile Transformation and New Work.
Logo Microsoft
Technologie 6/29/20

Microsoft

We are Microsoft Gold Partner for Collaboration and Content. ▶ We combine the strengths and competencies of Microsoft and its partners. ✓

Branche 2/20/25

Insurance

Insurance companies live by making a promise to people - and that promise is security.

Kompetenz

Business Innovation & Digital Transformation

The Pressure to increase efficiency and reduce costs is increasing ► Are you familiar with this? Exploit the potential of digitalization

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Branche

Managed service for insurers

With Managed Service, we provide holistic support for your IT applications ► Lower costs ✓ Flexible capacities ✓ Arrange a personal exchange now.
Kompetenz

Artificial Intelligence & Data Strategy

Every company collects and manages vast amounts of data, e.g. from production processes or business transactions.
Unternehmen 1/19/23

Sustainability in the TIMETOACT GROUP

Sustainability is one of the big topics of our time and we also want to get involved and face up to our responsibility as TIMETOACT GROUP. Find out everything about our sustainability activities here.
Kompetenz

Governance & Operational Excellence

Digitalization inevitably leads to business processes changing and roles and responsibilities being redistributed. At the same time, new legal requirements, regulations and standards need to be met.
Software & Application
Service

Software & Application

Agility, Application Modernization, Fullstack Development and Requirement Engineering are important aspects of Business Application Development.

Headerbild zur AI Factory for Insurance
Service 7/5/21

AI Factory for Insurance

The AI Factory for Insurance is an innovative organisational model combined with a flexible, modular IT architecture. It is an innovation and implementation factory to systematically develop, train and deploy AI models in digital business processes.
Kompetenz

New Work & Agile Organization

When it comes to New Work and Agile Organization, we are not interested in achieving utopias, but in real, sustainable change that advances your business just as much as your employees.

Wissen 5/2/24

Unlock the Potential of Data Culture in Your Organization

Are you ready to revolutionize your organization's potential by unleashing the power of data culture? Imagine a workplace where every decision is backed by insights, every strategy informed by data, and every employee equipped to navigate the digital landscape with confidence. This is the transformative impact of cultivating a robust data culture within your enterprise.
Kompetenz

Sourcing Strategy, Spend Management & Compliance

The right service providers + Costs under control + Ensure vendor compliance ► Together we develop the right strategy
Service

Value Added Reselling

Our Value Added Reselling approach creates a trusted partnership that maximizes SAM efficiency and ROI for our customers.
Unternehmen

Directions to TIMETOACT GROUP in Cologne

Whether you travel by car, train or plane, we will show you the best way to get to the Mediaparkt in Cologne.