Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
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In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.

Our services

  • Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
  • Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
  • use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.
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Our general approach

Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.

Our experts

Olga Schick
Client Strategy Partner synaigy GmbH
Contact
Portraitbild Mario Westrup, Unitleiter Business Productivity, novaCapta GmbH
Mario Westrup
Head of Business Productivity novaCapta GmbH
Contact

Our service platforms and technology partners

Further information

Contact us now!

We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Customer Experience​ & Retention​. Just leave your contact details and we will get back to you as soon as possible.

Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

Unternehmen

Why work with us?

We live in the age of the customer. Changes due to digitalization and integration have placed the focus even more on the customer. Customers have never been this important, and they are more powerful market players than ever before.
Headerbild zu Smart Insurance Workflows
Service

Smart Insurance Workflows

Using a design thinking approach, we orient workflows to the customer experience and design customer-centric end-to-end processes.

Service

Analytics, BI & Planning

Powerful and flexible solutions to help you make better decisions, meet customer needs & identify opportunities with Analytics, BI & Planning
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Technologie

IBM Watson Assistant

Watson Assistant identifies intention in requests that can be received via multiple channels. Watson Assistant is trained based on real-live requests and can understand the context and intent of the query based on the acting AI. Extensive search queries are routed to Watson Discovery and seamlessly embedded into the search result.
Referenz

Customer Relationship Management with Jira and Confluence

The TOPMOTIVE Group consists of Europe's leading companies for catalog and information systems and services in the automotive independent aftermarket. Creating, maintaining and displaying sales-relevant information in one system was the vision that became reality with the help of Atlassian tools.
Service

Security, Identity & Access Governance

We offer our customers comprehensive support in the areas of security, identity and access governance.

Service

IT & Application Modernization

We offer our customers comprehensive support in the area of IT & Application Modernization.
Service

API Economy, DevOps, Low Code & MACH

Customer-oriented solutions on the topics of API economy, DevOps, low code and MACH (microservices, API-first, cloud-native and headless architecture)

Atlassian Logo
Technologie

Bamboo, Bitbucket, Sourcetree

Continuous Integration and a Continuous Delivery Pipeline with Bamboo, Bitbucket and Sourcetree. We can help you with our years of experience as a user as well as a solution partner of Atlassian products in many areas.

Service

Process Transformation, Integration & Automation

Using Process Transformation, Integration & Automation to react quickly to market changes and sustainably improve competitiveness.
Kollaboration mit dem modernen Helpdesk
Produkt 2/25/25

Backup and recovery solutions for the cloud - HYCU in focus

Experience the ultimate cloud experience with the strong partnership of CLOUDPILOTS and HYCU. Our pioneering solutions are designed to meet all your cloud needs.
Service

Decision Automation

We offer a comprehensive service in the field of decision automation, ranging from consulting and design to implementation and operation
Headerbild zu Lizenzanalyse und Lizenzberatung.
Service

License analysis and license consulting

Only well-founded information can serve as a basis for meaningful decisions or budgeting. Therefore, we are happy to offer you an inventory of your licenses and our experts will also analyze your infrastructure.
Technologie Übersicht

Consulting and solutions for AWS services

As a leading AWS Select Partner, we are at your side with help and advice. From strategy development to migration and optimization - with the extensive suite of AWS services, we will work with you to find the perfect solution for your requirements.
Kompetenz

Digitalization and optimization in the manufacturing industr

The TIMETOACT GROUP is a leading provider of solutions for the manufacturing industry. We are proud to offer our customers innovative technologies and services that optimize their manufacturing processes and increase their competitiveness.
News 1/10/25

A new chapter for catworkx US

catworkx is excited to announce a new chapter in the USA: Nick Howser is our new CEO! With over 13 years of experience in the Atlassian ecosystem and a strong focus on customer success, Nick will continue to drive growth in the US.

News 1/17/25

Welcome: Jimmy Areias joins our US team

We are pleased to welcome Jimmy Areias as the new strategic account manager for the US market at catworkx! With 17 years of experience in supporting companies in various industries, Jimmy brings a deep expertise in optimizing work processes and implementing Atlassian solutions.

Service

ITAM / SAM & FinOps

We support you in the introduction and implementation of IT Asset Management, Software Asset Management and FinOps in your company with our expertise.
Referenz

Inventory management with Jira and Confluence from Atlassian

The catworkx approach for lifecycle management of IT inventory: The lifecycle of the inventory is modeled as a specific Jira workflow and various inventory categories are mapped and managed as task types. Confluence is perfectly suited for the documentation.