New service portal for effective work

In mid-August 2021, TIMETOACT was commissioned for the configuration of a service portal that meets the requirements and thus for the integration of Jira Service Management. The starting point was formed by comprehensive workshops to determine the functionalities of the current tool on the one hand and to record the individual requirements of the fitness studio on the other. Based on this, Jira Service Management was reconfigured and adapted to FitX's needs.

The implementation of the service portal in the Atlassian Cloud did not require any administrative activities by the TIMETOACT experts, but was mainly limited to the configuration of the new tool. Therefore, the project was completed quickly and on schedule at the beginning of October 2021.

Optional goals will now be implemented in a further project phase. These include, above all, a better notification system in the long term. In the event of a critical failure, Opsgenie (also included in the Premium Cloud version) can report high-priority incidents to the right employees via various communication channels as part of incident management or even have them escalated automatically. Basically, the category tree still needs to be expanded and additional requirements that arose during the course of the project need to be implemented.

During the course of the project, the FitX team was trained as far as possible in the use of Atlassian so that they will be able to support Jira Service Management themselves in the future. Nevertheless, TIMETOACT continues to be available to the fitness company as a maintenance and support partner for questions, in addition to implementing the optional goals.