What is Enterprise Service Management?
Enterprise Service Management is an enterprise-wide view of Service Management. It forms a uniform digital interface to make the various processes, services and knowledge of the individual departments accessible to all internal and external stakeholders of a company. By means of a more efficient process design and in compliance with your quality standards, we generate synergy effects.
Unite your knowledge, documentation and structures as well as "best practice" with our solution. Our three elements support us in digitizing your know-how. Use the Service Portal, Agile Management and the Knowledge Base completely or implement them separately.
Advantages of TIMETOACT Enterprise Service Management:
Functions Service Portal:
- Set liabilities
- Centralized request acceptance
- Communication interface for service
- Integrate Asset Management
Functions of Agile Management:
- Define workflows
- Operation history
- Assign dependencies
- Create task overview
- Set automations
Functions knowledge base:
- Knowledge exchange
- Knowledge collection
Why Enterprise Service Management?
Our Enterprise Management Service Solution offers you the opportunity to digitally connect all departments in your company. You thus enable all parties involved to access your solutions. Work can be planned together and gain an easy overview of dependencies as well as processes.
Inclusion of all stakeholders
The tool-based solution allows us to involve all stakeholders in different ways. Knowledge can be shared, commented, linked to solutions or documented. Each stakeholder can find the right knowledge at the right time independently. Solutions can be developed independently as well as with others.
The TIMETOACT Enterprise Management Solution uses various programs from Atlassian. This foundation allows us to customize the solution to your existing tools as well as individual requirements and requests. We can map the processes of a wide range of departments with individual approval procedures, dependencies and liabilities.
The solution gives you and your partners and customers new freedom. Allow your customers to find information and solutions on their own. Empower your teams to organize themselves by allowing them to create projects and teams on their own. Automate repetitive tasks and thus relieve your service team.
Results with our solution:
- Break down silos and optimize existing processes
- Standardize workflow, processes and content as far as possible
- Creation of a global as well as individual authorization management
- Service agreements are automatically transferred to processes.
- Revision security through sustainable customer history & documentation
- Simple creation of overviews, reports and filter function
- Communicate change, progress and solution automatically
- Knowledge is stored, networked, coordinated and exchanged
- Automation of communication processes
- Fast response time and more effective addressing
- Customers can rate, comment and co-create solutions
- Customers get filterable overview of all their requests
- Requests can be shared and bundled in organizations
- Solutions can be found independently
- Requests can be created and processed from e-mail, chat programs or other instances
We are your implementation partner:
We offer you everything from a single source. We have a strong network of manufacturers in the Atlassian environment. In addition, we have years of experience in the most diverse toolchains from Office 365, Google Drive, HCL, IBM and other well-known manufacturers. This enables us not only to provide you with templates and building blocks for solutions, but also to create individual solutions with you. Furthermore, we offer you support in areas such as license optimization, migration to data center or Cloud as well as Managed Service/support, consulting, customizing and integration.