In the pre-implementation phase, the team collaborated closely with consultants from target on solution design. Each individual process step was detailed in full. Any gaps that appeared during the implementation process were able to be quickly addressed and modified accordingly. In March 2014, the new idea management went online at Diebold Nixdorf. All existing roles in the idea management process as well as the basic process flow were now mapped together in one online workflow. This included the two established process models at Diebold Nixdorf, the supervisor model, and centralized idea management in one tool functioning as one system.

The submitter, reviewer, person responsible for realization, team lead, employee’s manager (supervisor), and idea management committee with employee representation roles are now completely integrated into the process.

The transformation from a paper-based process to an electronic workflow, together with the simple user experience, were welcomed by the users.