From analysis to access time - Atlassian Operations and Support Services from catworkx for your Atlassian infrastructure from A to Z.
Managed Services
Managed Services
Atlassian Service & Support
Our excellent service directly for you!
- Installation & Deployment of all Atlassian tools
- Updates & Migration of existing Atlassian environments
- Configuration of the Atlassian Toolchain to your needs and environment
- Processing of Service Requests and Incidents
Architecture and operational solutions
The basis of a stable solution
- We support you in setting up and operating your Atlassian toolchain, either in your data center or with an external (cloud) provider
- Whether single server, data center or redundant single server solutions - we draw on many years of expertise in every case
- Strategic consulting and evaluation of your requirements for a suitable operating solution
Last Simulation
Is my system correctly dimensioned?
- Simulations of user behavior possible
- Continuous baseline measurements
- Browser or pure HTTP measurement can be realized
- The measurement results can be visualized at any time
- Use measurements for larger changes to verify performance and load behavior (e.g. for an application or app update)
In-App Support
Immediate support with configuration
- Implementation of your desired configuration in the Atlassian tools by our experts
- If required: Review and evaluation of your requirements
- Implementation and customization of complex and individual (app) solutions
User & Directory Merges
Integrate users and directories
- The requirements for user administration often change (connection of an Active Directory (AD), conversion from local to AD, removal of directories, changing user names, etc.).
- Our tools contain the experience from dozens of customer projects
- The conversion of directories, users and groups can be realized in most cases
Atlassian Analysis & Optimization
Search for, find and fix bugs
- We analyze and evaluate your existing Atlassian toolchain, including your infrastructure
- The results of the analysis are presented, assessed and evaluated
- Concrete recommendations for action are documented, presented and discussed with you.
Merge of Atlassian applications
Benefit from experience and the right tools
- We are one of the few providers able to merge Atlassian tools (Jira A is transferred to an existing database in Jira B)
- Extensive technical know-how is required for such a merge
- For a merge, we rely on our own app developments, which are used by our experts to significantly optimize data quality and transfer speed
Service Management
Do you speak ITIL? We understand you!
- We offer support in the management of your Atlassian toolchain
- As well as the planning, monitoring and implementation of changes
- We offer you service contracts with 9×5, 10×5 or 24×7 and individually agreed SLAs
- Regular reporting and regular jour fixes to check service quality are a matter of course