Mastering complex IT infrastructures - with the right service monitoring solution

Optimize the quality and availability of your services, reduce operating costs and meet regulatory requirements with our specialized monitoring solutions for heterogeneous IT landscapes.Get in touch with us

Monitoring extensive infrastructures is a demanding task that requires specialized and powerful monitoring solutions. Telecommunications providers and large service providers usually work with very heterogeneous IT landscapes and are faced with the challenge of optimizing the quality and availability of their services, reducing operating costs and ensuring compliance with contractual and regulatory requirements.

Why do you need service monitoring?

Service monitoring is crucial for uniformly monitoring your entire IT infrastructure and displaying the status of your IT services at all times. It helps to immediately recognize which services are affected in the event of outages and to quickly identify the cause. You can also estimate the impact of planned maintenance on your IT services and create detailed reports on service availability and SLA compliance.

Architecture

Why not just use AI?

AI-based AIOps applications are often unsuitable for service monitoring as they do not enable specific calculation rules and alarm propagation and are not flexible enough to calculate different nodes differently. They are also not designed for the large and complex topologies of many installations and do not meet the necessary performance requirements. Their greatest advantage lies in the sharpening of relevant data and support for incident resolution through automation.

Optimize your service quality with Correlate 2.0

Benefit from more than 20 years of experience in the successful implementation of complex service monitoring projects. The Correlate 2.0 solution developed by TIMETOACT together with and for customers provides support in these areas:

Computing power

High-performance loading and calculation of complex service models

Change analysis

Simulation of change impacts

Support

Support in incident and problem management

Reporting

Data supplier for peripheral systems, e.g. for reporting and SLA calculations

We would be happy to show you the benefits of Correlate 2.0 for improved service quality and efficiency.

Get in touch with us

Feel free to contact us!

Jeanette Fürst

TIMETOACT GROUPContact

Or contact us here!

Our experienced experts will find a customized service monitoring solution for your IT infrastructures.

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Kompetenz

Kompetenz

IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.

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Kompetenz

Broadband cable monitoring at Kabel Deutschland

Agile to the goal: TIMETOACT launches a monitoring tool for Vodafone Kabel Deutschland: for more profitability. For more clarity. For satisfied customers.

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Referenz

Interactive stock map for Schweizerischen Bundesbahnen

TIMETOACT develops an interactive monitoring map to visualize the central alarm management and service monitoring for the Swiss Federal Railways, in short: SBB.

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Reference story Media Broadcast: Always on Reception

Together with TIMETOACT, Media Broadcast is digitizing its processes to provide unprecedented transparency and reliability of services.

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Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

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Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

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Central service monitoring at Vodafone

For over 15 years, TIMETOACT has maintained an IT partnership with Vodafone that is second to none.

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Referenz

Central Capacity Management for Sunrise

Know what's coming: TIMETOACT simplifies and centralizes Sunrise's network capacity management.

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IT Monitoring & Service Assurance Consulting

Ensure the continuous operation of your IT and enable customers and employees to use IT services and products without problems.

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Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

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Application Performance Monitoring Service

Application Performance Monitoring automates the IT monitoring of your applications, detects impending failures in advance and reduces manual activities to a minimum.

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Network Performance Management

With Network Performance Management you can monitor the performance of complex IT landscapes. This enables you to detect capacity bottlenecks, unexpected deviations from normal operation as well as faults at an early stage and to remedy them immediately.

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Service

Monitoring & Service Assurance

In today's digital world, companies depend on a reliable, efficient and secure IT infrastructure. Monitoring this is crucial to ensure the availability, performance and security of IT services.

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News

TIMETOACT GROUP acquires monitoring specialist OpenAdvice

We expand our offer in application performance monitoring and business service assurance with acquisition of OpenAdvice IT Services GmbH

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Service

Service

IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

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Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

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Data Science, AI & Advanced Analytics

Data Science & Advanced Analytics includes a wide range of tools that can examine business processes, help drive change and improvement.

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GenAI Consulting

ChatGPT, Bard & Co. have shown at the latest: Generative AI has the potential to revolutionize the world of work. With GenAI Consulting, we support you in exploiting this potential for your company.

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Service

Service

Demand Management – Clarity on IT needs

We help to determine your effective IT needs, e.g. for workstations with Microsoft Office 365. Save money by only buying what you really need.

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Service

Service

IT Sourcing & Vendor Management – Managing IT Partners

We ensure the application of best practice methods for the selection and evaluation of IT vendors and service providers and for cost-optimized supplier management.

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Technologie

Technologie

Incident communication management

Statuspage allows you to keep track of the status of individual system-relevant components as well as a history of past incidents. Our self-created solution also allows you to connect various monitoring tools and query them in specific cycles. The component failure automatically generates an e-mail to your ticket system.

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Cloud native architecture

Digital services require a high level of maturity in architectural work! Service quality, availability, stability and connectivity with adjacent ecosystems are the tip of the iceberg, which is significantly perceived by your customers when using your services.

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Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

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Technologie

Technologie

Enterprise Service Desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions regarding the design and organization of processes and the further development of a modern service desk.

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Service

Application Development

Application Development refers to the process of modifying, designing and/or developing one or more applications. Gaps in the software landscape can be closed by tailoring applications individually to the customer.

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Service

Anwendungsmöglichkeiten

Learn how you can integrate Atlassian products into your daily business to make your processes more efficient.

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Service

Application Modernization

Application Modernization focuses on modernizing existing applications. The key to success in Application Modernization is the strategy and selection of projects.

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Atlassian Fisheye

Atlassian Fischeye ensures that all changes to the source code are easily traceable. Fisheye is especially helpful for source codes with a lot of important information

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IT modernization

Whether it is about the development of company-wide digitalization strategies, the agile development of high-quality software or the successful, holistic transformation into the cloud - whenever companies want to modernize their IT, ARS Computer and Consulting is the right partner.

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Digital Strategy & IT Strategy

Digital transformation has gained enormous importance in recent years. If you do not want to leave the success of Digital Transformation to chance, you need an integrated digital strategy and IT strategy.

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Green IT: Your Status Quo Assessment for Sustainable IT

Sustainability in IT means using resources efficiently, reducing energy consumption, maximizing the lifespan of devices, and minimizing environmental impact at the end of their lifecycle. These actions help improve a company's carbon footprint, minimize compliance risks, and reduce costs in the long run.

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TIMETOACT provides support for ISO/IEC 19770-1 certification

As Certification Patron, we support you with ISO/IEC 19770-1 certification so that you can benefit from the advantages of certification. We develop and optimize your ITAM system according to the "Plan-Do-Act-Check" process model for an effective and efficient license management.

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Cloud Competence Center

catworkx accompanies you into the Atlassian Cloud: Consulting & Support for cloud migration, free trials, cloud plans, e.g. for Jira Cloud.

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Referenz

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

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Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

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Branche

Digital transformation in public administration

The digital transformation will massively change the world of work, especially in public administration. We support federal, state and local authorities in the strategic and technical implementation of their administrative modernisation projects.

Kompetenz

Data Center Competence Center

Comprehensive Atlassian Data Center expertise, since the launch in 2014: catworkx supports you in all aspects of your Atlassian infrastructure.

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Service

Service

IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

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Technologie

Technologie

Talend Application Integration / ESB

With Talend Application Integration, you create a service-oriented architecture and connect, broker & manage your services and APIs in real time.

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Referenz

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

Kompetenz

Kompetenz

Process Management

Process management causes additional work in the introduction phase, but this quickly turns into added value for your company as well as for employees, business partners and customers.

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Hybrid Cloud

Companies can tailor their process support needs by using existing in-house IT landscapes in combination with different cloud enterprise solutions and cloud infrastructure services. We would be happy to advise you on your options in the area of hybrid cloud IT.

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Technologie

Microsoft Azure

Azure is the cloud offering from Microsoft. Numerous services are provided in Azure, not only for analytical requirements. Particularly worth mentioning from an analytical perspective are services for data storage (relational, NoSQL and in-memory / with Microsoft or OpenSource technology), Azure Data Factory for data integration, numerous services including AI and, of course, services for BI, such as Power BI or Analysis Services.

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Artificial Intelligence & Data Strategy

Every company collects and manages vast amounts of data, e.g. from production processes or business transactions. However, only a fraction of this data is used effectively to support control and decision-making processes.

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Sourcing Strategy, Spend Management & Compliance

Despite increasingly powerful IT, IT costs are rising steadily in relation to revenue / EBITDA. IT operations are causing more and more costs, and the budget for innovations in digital transformation is suffering as a result. Shifting the balance between operations and innovation is a strategic task.

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Digital Transformation with Atlassian Tools

At catworkx, we digitalize business processes for our customers on the basis of Atlassian tools such as Jira and Confluence because we are convinced of the flexibility, performance and transparency of the products for smooth team collaboration.

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Service

IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

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Technology Adoption & Integration

IT is the driving force behind digital transformation. It provides your company with the technological foundations on which you can drive digital innovation, optimize customer loyalty and experience and automate your business processes.

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ARS Golden 4

Agile development, DevOps, APIs and microservices are the state-of-the-art gold standards for their digital systems and products.

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Business Innovation & Digital Transformation

6. Compliance, Spend Management & Sourcing

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DevOps culture change

Cloud native architecture and architecture modernization

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DevOps and CI/CD

A DevOps introduction gains momentum and focus with the support of our experts. We record the initiatives and capture the context of the company.

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Governance & Operational Excellence

Digitalization inevitably leads to business processes changing and roles and responsibilities being redistributed. At the same time, new legal requirements, regulations and standards need to be met.

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API Economy & API Management

Accelerated and secure provision of data and services opens up new business models, e.g. in the context of B2B, B2C. In addition, "internal API ecosystems" have become indispensable in the context of cloud-native architectures, microservices, Internet of Things and mobile use cases.

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Digitalization and optimization in the manufacturing industr

The TIMETOACT GROUP is a leading provider of solutions for the manufacturing industry. We are proud to offer our customers innovative technologies and services that optimize their manufacturing processes and increase their competitiveness.

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Kompetenz

Architecture consulting

With the right architecture, it is possible to support processes with complexity that is needed and to make design, operation and further development as simple as possible.

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Cloud platforms and automation technology

Lost in the jungle of possibilities? We help with the selection and implementation of modern cloud Platforms and cloud technologies.

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Our services

We develop innovative software applications and future-proof IT systems as the basis for your digital transformation. We look closely and look for individual solutions. Because we are excited with technology. And because it works.

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Legacy modernisation with eXplain

The tool for analysing code on the IBM i (AS400) & IBM Z (mainframe).

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Agile transformation

Cross-team planning and strategy through scaled agility with Atlassian tools - your entry into successfully scaling agile teams.

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Software Engineering

Software engineering is the art of creating good software. Software engineering is the discipline of creating your digital products using methods proven by science and practice.

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AI - A technology is revolutionizing our everyday lives

For ARS, AI is an increasingly natural and organic part of software engineering. This is particularly true in cases where it is an integral part of applications and functions.

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Referenz

Support for IBM software licenses and ILMT for GLS

TIMETOACT not only takes over the support of the ILMT for GLS IT Service GmbH and assists with the compliance of license requirements, but also advises in the future on questions regarding licensing and license acquisition.

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Digital Maturity

The Digital Maturity Assessment provides tailored strategies for your digital transformation.

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New Work & Agile Organization

When it comes to New Work and Agile Organization, we are not interested in achieving utopias, but in real, sustainable change that advances your business just as much as your employees.

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Branche

Branche

Managed service for insurers

Maintaining and operating applications often ties up a lot of resources that are urgently needed elsewhere. Or the corresponding skills are almost completely missing. With our Managed Services, you no longer have to worry about your IT!

Kompetenz

Industrial Internet of Things

Whether in industry, urban planning or in the private sphere: The Internet of Things is making our lives easier. In particular, the digitalization of industrial production, saves companies time and money. We support you with your IoT project!

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Event

Event

Webcast: Productive teams lead to satisfied customers

In a webcast, Arne Ralf, Atlassian Specialist at the TIMETOACT GROUP, will explain in a practical example how to unleash the full potential of your teams with a company-wide service desk and much more.

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Service

Service

IT security – protection against cyber attacks

IT security is becoming more and more important. We help organizations to implement appropriate and effective security structures, processes and controls.

TIMETOACT

Service

Service

IT strategy – A clear goal and the way to achieve it

The IT strategy provides you with the plan for the long-term development of your IT organisation, necessary technologies, processes and digital culture.

Kompetenz

Shaping the future with technology

ARS Computer and Consulting is one of the leading companies in the field of software engineering. Our mission: The Art of Software Engineering. This includes high-quality consulting and successful projects for the agile development of high-quality software.

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Graph Technology

We help you harness the power of graphs to transform your business. Our expertise spans from graph database modelling and graph data science to generative AI.

TIMETOACT

Service

Service

Demand Planning, Forecasting and Optimization

After the data has been prepared and visualized via dashboards and reports, the task is now to use the data obtained accordingly. Digital planning, forecasting and optimization describes all the capabilities of an IT-supported solution in the company to support users in digital analysis and planning.

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Service

Cloud Transformation

By migrating to the cloud, companies can reduce their IT operating costs, increase the efficiency of IT services and drive innovation faster. However, a cloud transformation requires careful planning, design and execution to minimize potential risks and achieve the desired results.

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Service

Service

Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

TIMETOACT

Technologie

IBM Cloud Pak for Data

The Cloud Pak for Data acts as a central, modular platform for analytical use cases. It integrates functions for the physical and virtual integration of data into a central data pool - a data lake or a data warehouse, a comprehensive data catalogue and numerous possibilities for (AI) analysis up to the operational use of the same.

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Technologie

Decision Optimization

Mathematical algorithms enable fast and efficient improvement of partially contradictory specifications. As an integral part of the IBM Data Science platform "Cloud Pak for Data" or "IBM Watson Studio", decision optimisation has been decisively expanded and embedded in the Data Science process.

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Service

Service

Data Science, Artificial Intelligence and Machine Learning

For some time, Data Science has been considered the supreme discipline in the recognition of valuable information in large amounts of data. It promises to extract hidden, valuable information from data of any structure.

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Technologie

IBM Cloud Pak for Data Accelerator

For a quick start in certain use cases, specifically for certain business areas or industries, IBM offers so-called accelerators based on the "Cloud Pak for Data" solution, which serve as a template for project development and can thus significantly accelerate the implementation of these use cases. The platform itself provides all the necessary functions for all types of analytics projects, and the accelerators provide the respective content.

Service

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions

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Service

Service

Reduce your costs with Software Asset Management (SAM)!

Companies find it increasingly difficult to keep track of the software they use. We support you in this!

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Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.

Service

Infrastructure Assessment

With CLOUDPILOTS, you'll get results in the Cloud fast. Make fully transparent and data-driven decisions to modernize your IT infrastructure.

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Service

Service

FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

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Technologie

Technologie

Mendix in retail

Improve collaboration with suppliers, enhance the customer experience or add intelligent automation. Transform creative ideas into innovative concepts to increase efficiency across multiple areas of your business.

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Service

Decision Automation

Companies today are faced with the challenge of making increasingly complex decisions in a shorter time frame in order to remain competitive and act in a customer-oriented manner. At the same time, they have a wealth of data at their disposal that can potentially provide valuable insights, but is often difficult to analyze and use. Decision automation is an approach that aims to combine human intelligence with machine algorithms to support or automate better and faster decisions.

Referenz

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time. With the modern and user-friendly Atlassian tool, problems, malfunctions and damage can be easily reported and specifically processed in all 95 fitness studios in the future.

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Service

Service

Database technologies

Flexible, secure and fast database systems form the stable basis of your daily work. We manage your databases optimally.

TIMETOACT

Technologie

Technologie

Mendix for Finance & Insurance

With its low-code platform, the manufacturer Mendix enables you to drive forward the digitization of your company even with small teams. Quickly create individual solutions and, thanks to the simple implementation option, have the solution developed directly in the specialist departments.

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Service

Service

Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

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Technologie

Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

Produkt