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Atlassian-Training: Advanced Asset Management in Jira Service Management (Cloud)

Date

Oct. 17 - 18, 2023

Time

13:00 - 17:00

Price

650,00€

Location

Remote

Over the course of the "Advanced Asset Management in Jira Service Management" training participants learn how to unlock the full power of Jira Service Management using assets.

During this training participants will learn how to integrate assets into Jira Service Management to help agents process tickets quickly and efficiently. They will learn how to configure custom fields for asset objects to provide important information for tickets. The use of advanced AQL features and the configuration of automation rules based on JSM tickets and custom asset fields are also part of this training.

The aim of this advanced training course is to enable you to manage your enterprise assets (EAM) and IT assets (ITAM) and to exploit the CMDB functions of Asset effectively. You will also receive an introduction to the integration options and learn about advanced configurations for data import and synchronization.

Level

Advanced

Duration

6 hours

Target audience
  • Assets Administrators
  • Jira Administrators
Requirements
  • Training Asset Management Essentials or comparable experience
Contents
  • Introduction and overview
  • User-defined fields for asset objects
  • Advanced AQL searches (AQL dot notations)
  • Extended imports for object type connections
  • Joint use of AQL and JQL
  • Automation with assets objects and fields 
  • Advanced object configurations

Note: To provide the virtual test environment and create the participant certificates, we submit the surname, first name and e-mail address of the course participants to Atlassian. By booking a course you agree to this.

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