Enterprise Service Management Consultant (f/m/d)

We are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, ServiceNow and/or Servicely  journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.

Responsibilities vary by role and seniority but may include:

• Collaborate with clients to gather requirements and design tailored ESM solutions
• Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
• Lead or support end-to-end implementations, upgrades, and integrations with third-party systems
• Optimize workflows, automate processes, and enhance user experiences across the platform
• Provide technical guidance, mentorship, or project leadership (senior roles)
• Conduct training sessions and create documentation for clients and end-users
• Stay updated on ESM solution releases, trends, and best practices

Required Skills may vary by role and seniority.

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
• Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
• Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
• Strong problem-solving and communication skills
• Ability to work in Agile/Scrum environments
• Certifications related to ESM solutions

How to apply:
please submit your resume and a cover letter specifying:

1. Your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
2. A summary of your ESM experience and certifications (if any).
3. Why you’re passionate about joining our team.

Let’s transform the future of service management together — apply today!

The TIMETOACT GROUP includes the IT companies ARS, brainbits, catworkx, CLOUDPILOTS, IPG, novaCapta, PKS, synaigy, TIMETOACT, Walldorf Consulting, and X-INTEGRATE. Together, we employ 1,300 people in 22 cities across Germany, Austria, and Switzerland, as well as in service hubs in Latvia, Malaysia, Singapore, and Ukraine. Additionally, we operate a sales hub in the USA.
As TIMETOACT GROUP, we modernize and integrate IT applications for our clients to enhance their agility, efficiency, and transparency, while reducing costs and risks. For innovative clients, we also design and implement digital business models, unlocking new market opportunities.
At TIMETOACT GROUP, gender, origin, sexual orientation, age, and religious beliefs do not matter - what counts for us is a strong team, mutual respect, appreciation, motivation, and having fun at work.