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Third Party Integration

Integration of HCL Connections and Connections Engagement Center (CEC) between Jira and Confluence

ICEC Atlassian Confluence & Jira Integration

In addition to IBM Connections and ICEC, many companies use additional tools such as the Wiki Confluence or the ticketing solution Jira, which are specialized for particular groups and tasks, mostly in parts of the organization. For their users, however, this means regularly juggling a number of platforms, browser windows, users and passwords in their everyday work. The concept of bringing the most important information together in a central Digital Workplace platform (HCL and beyond) is now being consistently continued with the ICEC Atlassian Confluence & Jira integration. 

Atlassian Integration Features

  • Based on the versatile Integration Center
  • Single Sign On
  • Jira Widgets
  • Confluence Widgets 

Atlassian Integration Benefits 

  • Fewer platform jumps
  • Find information faster
  • Facilitate the entry into the Atlassian world for new or irregular users 
  • Possibility of new dashboard options integrated in ICEC pages 
  • New backend options for a social intranet based on a Confluence Wiki instead of the CNX Wiki for static content like documentation etc. 
  • Basic technology available for various other integration scenarios 

A uniform basic technology for various other integration projects

To ensure integration of different systems, the Integration Center consists of a NodeJS server, which optionally runs on a Docker Container onPremise or is hosted by TIMETOACT in a private or public cloud. The NodeJS server is used as a stable middleware to manage the various authentication methods via OAuth. Thus ICEC becomes a platform for information from different systems. 

Further assets & integrations can be easily integrated into the Integration Center, for example: 

Our Success Stories:

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Referenz

Introduction of Jira to Hamburger Hochbahn

The Hamburger Hochbahn AG controls the development of its new mobility platform "Switchh" via the Atlassian project management tool Jira – introduced, administered and hosted by the TIMETOACT GROUP.
Referenz 2/24/22

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time. With the modern and user-friendly Atlassian tool, problems, malfunctions and damage can be easily reported and specifically processed in all 95 fitness studios in the future.
Training

Jira Administration Part 1 (Data Center)

Over the course of the training "Jira Administration Part 1 (Data Center)" participants learn the most important steps for setting up a Jira instance (Jira Core, Jira Software or Jira Service Management).

Service 2/25/25

App Development

Integrations, Tools and Apps - customized developments for your Atlassian solutions
CLOUDPILOTS, Google Workspace, G Suite, Google Cloud, GCP, MeisterTask, MindMeister, Freshworks, Freshdesk, Freshsales, Freshservice, Looker, VMware Engine
Blog 12/11/19

11 reasons to switch to Google Workspace

There are many good reasons to switch to Google Workspace. We have summarized the 11 most important ones for you here.
Icon Atlassian Confluence
Produkt 2/25/25

Confluence

Wiki application for communication, documentation and knowledge sharing in the team
Service 2/25/25

Licenses & Apps

Unrivalled fast licensing service incl. optimization for all Atlassian and Marketplace products
Offering 2/25/25

Experten-Workshops

As an Atlassian Platinum & Enterprise Solution Partner, catworkx specializes in customer-specific expert workshops for Atlassian products.
Commerce & Customer Experience, CRM
Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

Mit Google Workspace ist jeder richtig in der Cloud
Produkt

Digital workplace - overview

Well prepared into the Cloud! The right mix of hardware and software makes the experience so much more enjoyable. Here you can find an overview of our most important tools!
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Technologie

Tempo Customizing and Integration

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.
App 2/25/25

Teamworkx Thunderbird Integration for Jira

Create Jira issues from Thunderbird emails: With the "Teamworkx Thunderbird Integration for Jira" app, it is possible to automatically create Jira issues from incoming emails in Mozilla Thunderbird or to attach emails as comments to existing processes.
App 2/25/25

Teamworkx OTRS Integration for Jira

The app "Teamworkx OTRS Integration for Jira" is an integration module with which processes can not only be automatically transferred from one system to another, but also synchronized.

Illustration Atlassian Enterprise
Produkt

Atlassian Products

Atlassian is focused on optimizing the work of project teams
Übersicht zur Atlassian Cloud
Kompetenz 2/25/25

Cloud Competence Center

catworkx accompanies you into the Atlassian Cloud: Consulting & Support for cloud migration, free trials, cloud plans, e.g. for Jira Cloud.
Referenz

Customer Relationship Management with Jira and Confluence

The TOPMOTIVE Group consists of Europe's leading companies for catalog and information systems and services in the automotive independent aftermarket. Creating, maintaining and displaying sales-relevant information in one system was the vision that became reality with the help of Atlassian tools.
Referenz

Inventory management with Jira and Confluence from Atlassian

The catworkx approach for lifecycle management of IT inventory: The lifecycle of the inventory is modeled as a specific Jira workflow and various inventory categories are mapped and managed as task types. Confluence is perfectly suited for the documentation.
Nachbericht Atlassian Team' 23: Neue große Produktankündigungen - Atlassian Intelligence, Atlassian Confluence Whiteboards oder Atlassian Beacon
News 4/25/23

Highlights & Impressions: Follow-up to Atlassian Team'23

The ultimate event for modern teamwork is over - Atlassian Team' 23 took place from April 18 to 20 in Las Vegas. No matter if live on site or online, for the participants there were great new product announcements - first and foremost Atlassian Intelligence, Confluence Whiteboards or Beacon - exciting insights and conversations and a lot of personal exchange.

App 2/25/25

Teamworkx Issue Publisher for Jira

Whether project documentation, knowledge management or quality manual - with the "Teamwork Issue Publisher for Jira", Confluence pages can be automatically published and updated from Jira.

Icon Atlassian Jira Service Management
Produkt 2/25/25

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Referenz 8/8/22

Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.
Kompetenz 2/25/25

Digital Transformation with Atlassian Tools

At catworkx, we digitalize business processes for our customers on the basis of Atlassian tools such as Jira and Confluence because we are convinced of the flexibility, performance and transparency of the products for smooth team collaboration.

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