Premier Support

Critical issues answered within up to 30 minutes

Premier Support

Atlassian's 24/7 support is a given. However, sensitive, mission-critical applications require rush support. With Premier Support, Atlassian delivers a solution that includes escalation levels to respond to critical issues within up to 30 minutes.

Premier Support provides direct contact with experienced Atlassian support engineers who identify issues in an environment as quickly as possible. This involves specialists being in close contact with key contacts in the customer's company to get to know the network and environment.

Premier Support responds to mission-critical tickets within 30 minutes or within two hours for non-critical requests. The process for managing critical incidents includes stress-free global handoffs and escalations around the clock. This includes assistance with scheduled disruptions and maintenance to ensure that the business is well-supported at all times.

If an issue requires escalation to the Atlassian development team, Premier Support experts will ensure that it is given priority in the escalation queue.

Atlassian Premier Support - 24/7 - Kritische SLA: 30 Minuten

Our Services:

Consulting

We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.

Consulting

Configuration

Talk to our experienced consultants who analyze potential and agree with an optimization plan.

Configuration

Support

No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.

Support

Development

Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.

Development

Hosting

We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.

Hosting

Trainings

Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes.

Trainings

Licenses

We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.

Licenses

Optimization

We stabilize your atlassian systems and make sure they always run perfectly!

Optimization

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.

Leistung

CLOUDPILOTS Support

Here you can find all contact details for our support. We love to help!

Service

Idea and innovation management software service

With the target software service, your innovation management software is always up to date. Customers benefit from all new developments as part of your support contract - at no extra charge.

Service

Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly

Referenz

edcom supports Stadtreinigung Hamburg

Stadtreinigung Hamburg completed a 12 month online project to migrate 1,500 email accounts from IBM Notes to Exchange/Outlook.

Referenz

Continuous license support pays off

TIMETOACT supports the city of Herne in the correct use of the License Metric Tool in order to be optimally prepared for license audits.

Blog

Behind the Scenes: Operations & Support bei catworkx

Today, we would like to introduce you to our Operations & Support Services team (OSS for short). Our OSS team is the “first responder” for the Atlassian solutions used by our customers.

Service 9/12/22

Managed Services – Your operation & support for Atlassian

catworkx Managed Services: Expert support for Atlassian tools, ensuring smooth operation, optimized workflows, and continuous improvement for your teams.

Referenz

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

Referenz

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

Leistung

E-commerce – synaigy supports you with structure and experti

Profitable solutions for retailers, industry, brands and manufacturers.

Referenz

24/7 support guarantees stable operation of the intranet

The experts took over the operation of HCL Connections in the fall of 2020 and have since ensured the fail-safe stability of the platform.

Referenz

Mix of IASP & ILMT support for optimal license management

UTA resorts to proactive management of the license inventory (IASP) by TIMETOACT. In this way, TIMETOACT will ensure compliance-compliant use of the ILMT as part of license management.

Referenz

Support for IBM software licenses and ILMT for GLS

TIMETOACT takes over the support of the ILMT for GLS IT Service GmbH, assists with the compliance of license requirements and advises on questions regarding licensing and license acquisition.

Blog 4/16/24

The Intersection of AI and Voice Manipulation

The advent of Artificial Intelligence (AI) in text-to-speech (TTS) technologies has revolutionized the way we interact with written content. Natural Readers, standing at the forefront of this innovation, offers a comprehensive suite of features designed to cater to a broad spectrum of needs, from personal leisure to educational support and commercial use. As we delve into the capabilities of Natural Readers, it's crucial to explore both the advantages it brings to the table and the ethical considerations surrounding voice manipulation in TTS technologies.