Commerce & Customer Experience, CRM

Commerce & Customer Experience, CRM

Achieve a positive customer experience with your digital strategies and ensure the continued success of your company.
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In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points. For this reason, we rely on Omni-Channel with Product Information Management (PIM) solutions, appealing design, individual digital strategies for each industry and the creation of a User Experience based on sound analyses. We support you in building long-term customer relationships and increased customer lifetime value. 

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Building long-term customer relationships

In the "Age of the Customer", building a perfect user experience based on analytics is imperative for building long-term customer relationships and increased customer lifetime value.

Customer Experience

We optimize the customer experience

From design and digital strategies to the optimal customer journey, we help you to inspire and retain customers in the long term. Using web analytics, we create a basis of user insights and optimize the digital interaction with customers and the customer journey.

Our building blocks for optimizing the customer experience:

Web analytics

Web analytics is the basis for an optimal customer experience. Standard KPIs such as sales, average shopping cart value and bounce rate are interesting.

Digital empathy

With brytes, we are taking a completely new approach. We bring the behavioral aspects of the purchasing and decision-making process to the fore.

New Customer Journey

Studies have shown that a large part of the customer journey is already over by the time a prospect contacts a provider. We optimize the digital touchpoints.

The TIMETOACT GROUP has implemented our requirements really well. We are very happy with the result.

Klaus-Hubert Fugger CEO Press / Communications + IT Wirtschaftsrat der CDU e. V.
Challenge

Optimal user experience

The demand for user interfaces that simplify user interactions and create added business value is increasing. Numerous tools and methods help to raise UI / UI to a new level.

UI / UX

User interfaces with added value

For more than 20 years we have been developing trend-setting mobile & web applications especially for IBM i users. We combine state-of-the-art technologies with expertise in user experience (UX) and user interface (UI) for one goal: the perfect user experience on the optimal platform.

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Inspire customers online

Retail has been passed through an enormous process of change for several years. The growth of online retailing is changing entire market structures. This means that manufacturers and wholesalers are increasingly selling directly to their end customers. The relationship between the individual channels is also changing. Customer experiences must be as similar as possible online and offline. Switching between channels must no longer be a problem for the customer.

E-Commerce

We find individual solutions for your e-commerce strategy

Keeping up with these diverse and fast-moving developments requires a strong partner. synaigy is a specialist in e-commerce and uses numerous different systems. We find individual solutions for your e-commerce strategy, from the creation of a new store to the modern redesign of an existing platform.

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Service

Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
Digital Workplace & Employee Experience
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Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

Branche

Digitization of the energy industry

The energy sector is undergoing an unstoppable process of change. Progressive digitization and the energy transition are causing traditional system and process boundaries to disappear.
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Service 7/5/21

AI Factory for Insurance

The AI Factory for Insurance is an innovative organisational model combined with a flexible, modular IT architecture. It is an innovation and implementation factory to systematically develop, train and deploy AI models in digital business processes.
Technologie 2/25/25

Advice around Mendix

Develop your solutions quickly and independently in low-code with the leading technology vendor. Use the Mendix toolkit and model your applications with visual elements.
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Technologie

IBM Db2

The IBM Db2database has been established on the market for many years as the leading data warehouse database in addition to its classic use in operations.
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Technologie Übersicht

Open Source Technologies

Open source means open to the public. In the context of IT, this means that the source code can be publicly seen, used and changed by anyone. Therefore, open source products are usually free

Process Integration & Automation
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Process Integration & Automation

Digitizing and improving business processes and reacting to changes in an agile way – these are the challenges that more and more companies need to face.

Analytics und Business Intelligence
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Analytics & Business Intelligence

Analytics & Business Intelligence has become increasingly important in recent years.

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Technologie

IBM SPSS Modeler

IBM SPSS Modeler is a tool that can be used to model and execute tasks, for example in the field of Data Science and Data Mining, via a graphical user interface.
Articifial Intelligence & Data Science
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Artificial Intelligence & Data Science

Data Science is all about extracting valuable information from structured and unstructured data.

Security, Identity & Access Management
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Security, Identity & Access Management

Time and again we hear about hacker attacks on companies that target sensitive company data. Therefore, security and access control of data must never be neglected.

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Technologie Übersicht

Talend

Lay the foundation with Talend, coupled with the expertise of certified data experts from TIMETOACT. Take advantage of the diverse and long-standing experience to identify the methods, architectures and software components that are right for you.
Branche 2/20/25

Insurance

Insurance companies live by making a promise to people - and that promise is security.

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Technologie

Microsoft SQL Server

SQL Server 2019 offers companies recognized good and extensive functions for building an analytical solution. Both data integration, storage, analysis and reporting can be realized, and through the tight integration of PowerBI, extensive visualizations can be created and data can be given to consumers.
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Technologie

Microsoft Power BI

Power BI is the ideal complement to the Microsoft-centric analytic solution in the enterprise. As a standalone version "Power BI Desktop" it is free of charge. With Power BI, companies create quick, comprehensive and meaningful visual analyses.

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Technologie

IBM Watson® Knowledge Catalog/Information Governance Catalog

Today, "IGC" is a proprietary enterprise cataloging and metadata management solution that is the foundation of all an organization's efforts to comply with rules and regulations or document analytical assets.
Software & Application
Service

Software & Application

Agility, Application Modernization, Fullstack Development and Requirement Engineering are important aspects of Business Application Development.

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Service 8/11/21

Intelligent Document Processing (IDP)

Intelligent Document Processing (IDP) involves the capture, recognition and classification of business documents and data from unstructured and semi-structured texts.
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Technologie

Microsoft Azure

Azure is the cloud offering from Microsoft. Numerous services are provided in Azure, not only for analytical requirements. Particularly worth mentioning from an analytical perspective are services for data storage (relational, NoSQL and in-memory / with Microsoft or OpenSource technology), Azure Data Factory for data integration, numerous services including AI and, of course, services for BI, such as Power BI or Analysis Services.