Commerce & Customer Experience, CRM

Commerce & Customer Experience, CRM

Achieve a positive customer experience with your digital strategies and ensure the continued success of your company.
Contact us now

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points. For this reason, we rely on Omni-Channel with Product Information Management (PIM) solutions, appealing design, individual digital strategies for each industry and the creation of a User Experience based on sound analyses. We support you in building long-term customer relationships and increased customer lifetime value. 

Request

Building long-term customer relationships

In the "Age of the Customer", building a perfect user experience based on analytics is imperative for building long-term customer relationships and increased customer lifetime value.

Customer Experience

We optimize the customer experience

From design and digital strategies to the optimal customer journey, we help you to inspire and retain customers in the long term. Using web analytics, we create a basis of user insights and optimize the digital interaction with customers and the customer journey.

Our building blocks for optimizing the customer experience:

Web analytics

Web analytics is the basis for an optimal customer experience. Standard KPIs such as sales, average shopping cart value and bounce rate are interesting.

Digital empathy

With brytes, we are taking a completely new approach. We bring the behavioral aspects of the purchasing and decision-making process to the fore.

New Customer Journey

Studies have shown that a large part of the customer journey is already over by the time a prospect contacts a provider. We optimize the digital touchpoints.

The TIMETOACT GROUP has implemented our requirements really well. We are very happy with the result.

Klaus-Hubert Fugger CEO Press / Communications + IT Wirtschaftsrat der CDU e. V.
Challenge

Optimal user experience

The demand for user interfaces that simplify user interactions and create added business value is increasing. Numerous tools and methods help to raise UI / UI to a new level.

UI / UX

User interfaces with added value

For more than 20 years we have been developing trend-setting mobile & web applications especially for IBM i users. We combine state-of-the-art technologies with expertise in user experience (UX) and user interface (UI) for one goal: the perfect user experience on the optimal platform.

Request

Inspire customers online

Retail has been passed through an enormous process of change for several years. The growth of online retailing is changing entire market structures. This means that manufacturers and wholesalers are increasingly selling directly to their end customers. The relationship between the individual channels is also changing. Customer experiences must be as similar as possible online and offline. Switching between channels must no longer be a problem for the customer.

E-Commerce

We find individual solutions for your e-commerce strategy

Keeping up with these diverse and fast-moving developments requires a strong partner. synaigy is a specialist in e-commerce and uses numerous different systems. We find individual solutions for your e-commerce strategy, from the creation of a new store to the modern redesign of an existing platform.

Read more

Contact us now!

Just leave your contact details and message and we will get back to you as soon as possible.

* required

We use the information you send to us only to contact you in context of your request. For this purpose, we store your data in our CRM for up to 6 months. You can find all further information in our Privacy Policy.

Please solve captcha!

captcha image
Service

Customer Experience​ & Retention​

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.
Referenz

Custom licensing

MARKANT Handels und Service GmbH (MARKANT) is fully exploiting the potential of its IBM software licenses with this year's license renewal. Instead of relying on IBM's traditional Passport Advantage model as in the past, MARKANT is using a licensing concept specially adapted to the company for the first time.
Referenz

Customer Relationship Management with Jira and Confluence

The TOPMOTIVE Group consists of Europe's leading companies for catalog and information systems and services in the automotive independent aftermarket. Creating, maintaining and displaying sales-relevant information in one system was the vision that became reality with the help of Atlassian tools.
Digital Workplace & Employee Experience
Service

Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.

Blog 7/21/20

Understanding F# applicatives and custom operators

In this post, Jonathan Channon, a newcomer to F#, discusses how he learnt about a slightly more advanced functional concept — Applicatives.

Referenz

The digital customer file with IBM Content Manager

The prefabricated house specialist SchwörerHaus KG has relied on IBM technology for many years to set up a digital customer file.

Die Videokonferenzlösung von Google Workspace Meet
Unternehmen

Customer Portal

CLOUDPILOTS Customer Portal.
Branche

Digitization of the energy industry

The energy sector is undergoing an unstoppable process of change. Progressive digitization and the energy transition are causing traditional system and process boundaries to disappear.
Leistung

E-commerce – synaigy supports you with structure and experti

Profitable solutions for retailers, industry, brands and manufacturers.
Service 9/12/22

Managed Services

From analysis to access time - Managed Services from catworkx for your Atlassian infrastructure from A to Z
App 8/9/22

Teamworkx OTRS Integration for Jira

The app "Teamworkx OTRS Integration for Jira" is an integration module with which processes can not only be automatically transferred from one system to another, but also synchronized.

Blog 2/21/22

The Power of Event Sourcing

This is how we used Event Sourcing to maintain flexibility, handle changes, and ensure efficient error resolution in application development.
Headerbild GenAI Consulting
Kompetenz 11/6/23

GenAI Consulting

ChatGPT, Bard & Co. have shown at the latest: Generative AI has the potential to revolutionize the world of work. With GenAI Consulting, we support you in exploiting this potential for your company.
Headerbild zum Enterprise Service Portal
Technologie

Enterprise Service Desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions regarding the design and organization of processes and the further development of a modern service desk.
Unternehmen

How we work

We think of ourselves as a tour guide for our clients. In this role we want to ensure that the digitalization adventure is a long-term success, because we believe that digitalization is not a one-off event, but a longer journey in a constantly changing world where you need to keep adapting.
News 7/10/22

New target Idea Management Release SVP 10 is now available

The new release offers numerous advantages. Among them: Even better user interface made possible by SAP Fiori 3!
Referenz 11/23/22

Interactive stock map for Schweizerischen Bundesbahnen

TIMETOACT develops an interactive monitoring map to visualize the central alarm management and service monitoring for the Swiss Federal Railways, in short: SBB.

Hintergrundgrafik für IPG Partner Clearsky
Blog 12/14/21

Bring IT service management and IAM systems together

How do companies bring their complex IT service management and IAM systems together in an end user-friendly way? In our interview, Clear Skye and the IPG Group show, how it works very easily
Kompetenz 7/28/21

Software Engineering

Software engineering is the art of creating good software. Software engineering is the discipline of creating your digital products using methods proven by science and practice.
Headerbild von Enterprise Service Management
Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.