In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points. For this reason, we rely on Omni-Channel with Product Information Management (PIM) solutions, appealing design, individual digital strategies for each industry and the creation of a User Experience based on sound analyses. We support you in building long-term customer relationships and increased customer lifetime value.
Retail has been passed through an enormous process of change for several years. The growth of online retailing is changing entire market structures. This means that manufacturers and wholesalers are increasingly selling directly to their end customers. The relationship between the individual channels is also changing. Customer experiences must be as similar as possible online and offline. Switching between channels must no longer be a problem for the customer.
Keeping up with these diverse and fast-moving developments requires a strong partner. synaigy is a specialist in e-commerce and uses numerous different systems. We find individual solutions for your e-commerce strategy, from the creation of a new store to the modern redesign of an existing platform.Read more
The TIMETOACT GROUP has implemented our requirements really well. We are very happy with the result.Klaus-Hubert FuggerCEO Press / Communications + ITWirtschaftsrat der CDU e. V.
In the "Age of the Customer", building a perfect user experience based on analytics is imperative for building long-term customer relationships and increased customer lifetime value.
From design and digital strategies to the optimal customer journey, we help you to inspire and retain customers in the long term. Using web analytics, we create a basis of user insights and optimize the digital interaction with customers and the customer journey.