Daily business with and without process management

• Do the processes documented in the organization manual match the real processes?
• How do you find the real reasons for problems in the processes? And can you quantify them easily?
• Do your processes allow teams to work together seamlessly and flexibly across divisions?
• Do you test process changes in advance using simulation?

Accompanying the design, implementation and optimization, processes are checked and documented in terms of implementation, quality and efficiency as part of process management. A wide variety of methods and techniques can be used, depending on whether only individual business processes are optimized or holistic approaches to process improvement are pursued. Process management certainly means additional effort in the introduction phase, but this quickly turns into tangible added value for your company.

1. Customer order is forwarded internally as a printout/via e-mail to the specialist departments
2. Departments work with a wide variety of systems, forms, data
   ⇒ Different data sets circulate
3. Prioritization is different for all processors
   ⇒ High probability of unintentional overlaps
4. Systems operate independently of each other
   ⇒ Risk of incomplete or un-accurate data flow.
5. Many exceptions
   ⇒ Lack of control over systems and over business events.
6. Complexities make it difficult to understand process performance

• Inhibition of efficient business growth
• Limited vision
• Dissatisfied customers

With business process management, weaknesses can be identified and synergies used effectively. Planning and prioritization of tasks can take place automatically according to previously defined criteria. Decision-making aids and standardized tasks support employees, customers and business partners alike.

Business Process Management uses existing systems and data, combines them into highly integrated mechanisms, and thereby creates both transparency and efficiency. Process control becomes transparent and can be tracked in real time.

• 80% reduction of manual interactions
• Lower error rate
• Faster problem resolution
• Cost savings due to leaner processes