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Enterprise Service Desk

IT services are evolving into business services as the boundaries between technology and business disappear.

Your fast access to a modern, scalable service desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions concerning the design and organization of processes and the further development of a modern service desk.

Schneller Einstieg in einen modernen, skalierbaren Service Desk

 

 

IT services are evolving into business services as the boundaries between technology and business disappear.

From process consulting, tool selection and installation to the implementation of the service catalog and the associated governance, workflows and reports: we support our customers with tried-and-tested standards when it comes to making a central contribution to the success of the company with a high-performance service desk and the services organized within.

The Jira Service Desk supports the simultaneous use as

  • ITIL certified ITSM solution
  • Customer Self Service Platform
  • Help Desk

Webinar On-Demand

Our services

  • Consulting / workshop for the design of the service delivery model including the operational and governance structures of a modern service desk, including 
    • Efficient ticket management
    • Powerful roles and functions
    • Useful request types
    • Effective workflows
    • Team-oriented real-time communication
    • Appropriate monitoring goals
    • Key figure based reporting incl. SLA tracking
    • easy to use - Self Service Potentials
  • Identification of automation potentials
  • Installation, implementation including interfaces and rollout services 
  • Training incl. Key User Ramp Up
  • Administration and support
  • Cloud and Hosting Services
  • Rightsizing and licensing consulting

Book the Starter Package for your individual milestone plan to implement or optimize your IT Service Desk or contact our Atlassian Expert Team at Atlassian@TIMETOACT-GROUP.com!

Jira Service Desk as ...

... ITIL certified ITSM solution

ITIL certified ITSM solution

The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and Managed Services for all purposes.

Out-of-the-box ITIL Processes

PinkVERIFY certified; Incident, problem and opportunity management processes

Creating a knowledge base

Add a knowledge base (Confluence) to Jira Service Desk; help customers to help themselves (End User Help)

Report on important metrics

Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur

Use customer feedback

Collection of customer feedback after completed request; direct communication to the team/employee

Automate repetitive tasks

Set up automation; employees focus on solving important tasks; work more efficiently; optimize capacity utilization

Provision of SLAs

Prioritized queues; met SLAs, configure, click and get started in minutes; work in agile teams
… Customer Self Service Plattform

Customer Self Service Plattform

The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and managed services for all purposes.

Customize the branding

Branding customer portal; point-and-click interface and no code

Creating a knowledge base

Add knowledge base (Confluence) to Jira Service Desk; help customers help themselves

Listen to your customers

Transforming feedback into customer satisfaction; tracking customer satisfaction with CSAT reporting

Speak the language of your customers

Worldwide first-class customer service with 8 supported languages; ready to use

Context related support

Integrated widget; customers can submit support requests from any website or product

Report on important metrics

Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur
… Help Desk

Help Desk

The Jira Service Desk can be aligned in many ways via a platform and can therefore be used throughout the organization. We offer design, setup and Managed Services for all purposes.

Out-of-the-box ITIL Processes

PinkVERIFY certified; Incident, problem and opportunity management processes

Provision of SLAs

Prioritized queues; met SLAs, configure, click and get started in minutes; work in agile teams

Creating a knowledge base

Add a knowledge base (Confluence) to Jira Service Desk; help customers to help themselves (End User Help)

Automate repetitive tasks

Set up automation; employees focus on solving important tasks; work more efficiently; optimize capacity utilization

Extend your helpdesk experience

Choose from more than 500 apps in the Atlassian Marketplace; customize Jira Service Desk for all purposes

Report on important metrics

Overview of business-critical metrics; improve performance by identifying bottlenecks before they occur

Our Success Stories:

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Unternehmen

About us

Professional consulting in the use of Cloud Computing solutions for companies and organizations

Beratung Cloud Technologie Freshdesk Helpdesk
Service

Cloud Consulting

A partner for all your questions: CLOUDPILOTS evaluates and deploys suitable cloud services. When our experts advise you, we consider it a partnership of equals.

Blog 10/4/24

Open-sourcing 4 solutions from the Enterprise RAG Challenge

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Referenz 10/4/21

Support for IBM software licenses and ILMT for GLS

TIMETOACT not only takes over the support of the ILMT for GLS IT Service GmbH and assists with the compliance of license requirements, but also advises in the future on questions regarding licensing and license acquisition.

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Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

Managed Services & Managed Support
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Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly

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Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

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Workspace Security Assessment

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Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

Unternehmen 1/19/23

Sustainability in the TIMETOACT GROUP

Sustainability is one of the big topics of our time and we also want to get involved and face up to our responsibility as TIMETOACT GROUP. Find out everything about our sustainability activities here.

News 3/17/25

Lindsey Norman is joining our team in the USA

catworkx welcomes Lindsey Norman to a key consulting role in the US! With years of experience in Atlassian solutions for large organizations, she brings valuable expertise to our team.

Kompetenz 2/10/20

Certificates and awards

Our company and our products have won awards in the truest sense of the word. Among other things, SAP has certified our software solutions several times with various seals of approval.

Referenzen CLOUDPILOTS
Unternehmen

Our Success Stories

Our customers are very diverse. From traditional companies to start-ups and from SMEs to multinationals. The years of experience of our pilots make it possible.

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Security, Identity & Access Governance

We offer our customers comprehensive support in the areas of security, identity and access governance.

News 1/1/22

Appointment of a new Managing Director as of 1 January 2022

With continuity into the cloud - Robin Müller-Cajar is appointed Managing Director on January 1, 2022 and drives the further expansion of product development.

Kompetenz 7/29/21

DevOps and CI/CD

A DevOps introduction gains momentum and focus with the support of our experts. We record the initiatives and capture the context of the company.

Event Archive

Gemini at Work – AI Action in Zürich & Berlin

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OneLogin

OneLogin is one of the leading identity management and single sign-on (SSO) distributors. Companies of all sizes use the company's solutions to secure business data and increase the efficiency of IT administrators and end users. As a Certified Partner, TIMETOACT's experts can advise you on all aspects of using OneLogin's products.

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Spend Management Consulting

Our team of spend management experts can help you analyze, optimize and control your IT spend.

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