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Managed Service & Support

The demands on your IT are constantly changing and operation & maintenance of the infrastructure is becoming more and more complex. Relieve your IT department with our Managed Services.
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Meet the growing demands on IT!

The demands on corporate IT are changing quickly. At the same time, the company's own on-premise structure is growing continuously. Operation and maintenance of the infrastructure are becoming more and more costly, while less and less time is available for the numerous new requirements. It's a difficult balancing act that quickly leaves the security and timeliness of your enterprise platforms untouched.

Fragezeichen

In connection with this development, companies are asking themselves the following questions, among others:

  • How can complex applications be operated securely (security, data protection) (high availability)?
  • Is the availability of critical applications ensured?
  • Is the licensing of deployed products correct?
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What is Managed Service?

Bestandteile des Managed Services der TIMETOACT

Managed Services are regular and recurring IT services for a company that has corresponding IT areas to an external service provider. In this way, companies can not only save high costs, but can also focus on their core business and relieve their own IT.

Our Managed Services for you:

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and with appropriate expertise. This is done regardless of whether the application is to be run on a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem. Put together your own individual Managed Services model according to your requirements.

Our Success Stories:

Referenz

Digitalisierte Prozesse steigern Effizienz

TIMETOACT & X-INTEGRATE begleiten Energieversorger e-regio auf dem Weg zur Digitalisierung. DIe Beratungsleistungen in dem Projekt umfassten unter anderem die Bereiche Content Management, Archivierung, Collaboration und Automatisierung .
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Gut gespurt zum Mobilitätsbroker

Die Entwicklung ihrer neuen Mobilitätsplattform „Switchh“ steuert die Hamburger Hochbahn AG über das Atlassian Projektmanagementtool Jira – eingeführt, administriert und gehostet von der TIMETOACT GROUP.
Referenz

HOCHBAHN Managed Services

Eine performante und transparente IT bildet die Basis dazu, schnell auf neue Anforderungen reagieren zu können. Die IT-Spezialisten der TIMETOACT GROUP übernehmen die Managed Services für die gesamte IBM WebSphere Plattform der Hamburger Hochbahn AG (HOCHBAHN).

Referenz 22.08.23

Managed Service Support für optimales Lizenzmanagement

Zur Sicherstellung der Software Compliance unterstützt TIMETOACT die FUNKE Mediengruppe im Rahmen eines SAM Managed Services für Microsoft, Adobe, Oracle und IBM.
Referenz 01.06.23

Managed Service Support für Stabilität zentraler Plattform

Um Qualität, Verfügbarkeit und Performance der Plattform jederzeit sicherzustellen, steht TIMETOACT der N-ERGIE als Managed Service Partner zur Seite.

Referenz 28.03.22

24/7 Support garantiert stabilen Betrieb des Intranets

Die Expert*innen übernahmen im Herbst 2020 den Betrieb von HCL Connections und sorgen seitdem für ausfallsichere Stabilität der Plattform.

Referenz

Dresscode und eBagTag - Schutzkleidung maßgeschneidert

Die Bayer AG kommuniziert mit ihren Kunden im Bereich Crop Science über von der TIMETOACT GROUP entwickelte Online-Portale.
Referenz

Automatisierter Rechnungseingang bei Kapsch

TIMETOACT unterstützt Kapsch BusinessCom bei der Durchführung des automatisierten Rechnungseingangs durch den Einsatz einer umfassenden Dokumenten-Management- und Workflow-Lösung.

Your benefits from Managed Services:

Relieve your IT department and benefit from the numerous advantages of Managed Services: 

  • Your employees have more capacity for project and innovation topics

  • Fast and uncomplicated spin-off

  • Transparent and flexible billing models according to demand and consumption

  • Increased planning security for own IT budget

  • Centralized and efficient management of all components through high degree of standardization, specialization and use of best practices 

  • Minimizing risk by outsoucing services to Managed Service providers

  • High quality of services through specialist knowledge

Use of our Managed Services:

When using our Managed Services and support, we go through the following steps together:

1. Analysis

The first step is to analyze the existing infrastructure, architecture and capture your requirements for optimal Managed Service and support.

2. Transition

Transition is the takeover of the service. This includes, among other things, setting up or accessing the platform and defining the common interfaces and processes.

3. Cut over & Go Live

Planned live switching or change from one platform to the next. Intensive support in the initial period to ensure an optimal transition ("Hyper-Care").

4. Managed Services

Partnership and continuous support of the agreed target image. Optimization or adaptation of the service in the course of the support.

What customers say:

We use TIMETOACT's Managed Services offer for our IBM Connections environment. TIMETOACT set up and installed the entire infrastructure 2015 in IBM Softlayer and has since also taken over the entire operation. TIMETOACT's employees are our contact persons for technical questions as well as for new features and requirements. We are very satisfied with TIMETOACT's services.

Stefan Schindlbeck Expert Information Technology Financial Group Ostdeutscher Sparkassenverband

With TIMETOACT's Managed Services we were able to consistently improve our IBM WebSphere Portal and process management. TIMETOACT has convinced us both organizationally and technically across the board.

Timo Röntsch Team Leader IT Webservices & Mobility Hamburger Hochbahn

Good reasons for Managed Services with TIMETOACT

From license, support and application to infrastructure - we always focus on your requirements. With customized Managed Services from TIMETOACT/edcom, you benefit from the many years of experience of our IBM and Atlassian software specialists and the high level of standardization of our Managed Services. We guarantee you a trusting cooperation, full transparency and effectiveness regarding the service you hand over to us.

License

We ensure proper licensing and optimize spending with respect to requirements.

Support

Fast response times and short-term help in case of questions or errors in your applications are ensured by our support.

Application

We can provide the best possible support thanks to our experts who regularly perform consulting or technical projects in the respective software.

Infrastructure

Independent of the infrastructure. Whether HyperScaler or onPrem – we can advise you and do the deployment.
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We are ISO 27001 certified

TIMETOACT Software & Consulting GmbH has successfully implemented an ISMS and received certification according to ISO 27001. With our ISMS, TIMETOACT creates a high IT security level according to international standards and thus officially stands for Information Security.
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Contact is now.

We would be happy to advise you in a non-binding conversation and show you the possibilities of Managed Services & Support. Just leave your contact details and we will get back to you as soon as possible.

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