Headerbild von Enterprise Service Management

Enterprise Service Management

We support you in providing Service Management with digital solutions for various departments and making it centrally accessible for all.
Grafik von Komponenten von Enterprise Service Management.

What is Enterprise Service Management?

Enterprise Service Management is an enterprise-wide view of Service Management. It forms a uniform digital interface to make the various processes, services and knowledge of the individual departments accessible to all internal and external stakeholders of a company. By means of a more efficient process design and in compliance with your quality standards, we generate synergy effects.

Combine your knowledge, documentation and structures as well as "best practice" with our solution.

These three elements help us digitise your know-how. Use the Service Portal, Agile Management and the Knowledge Base completely or implement them separately.

Grafik zu den Elementen von Enterprise Service Management.

Advantages of TIMETOACT Enterprise Service Management:

Service Portal

We offer companies a single point of contact for the digital presentation of the company's complete service catalog. The service portal also provides a centralized place to post requests and issues specifically with your defined requirements.

Agile Management

We give all teams the opportunity to develop their processes, dependencies and solutions together. In addition, all progress and information is documented and archived in a process history.

Knowledge base

Use a central database as an interface for information from various sources. Collect all of your company's knowledge and all relevant information in order to document, process, allocate, and communicate it.

Functions Service Portal:

  • Set liabilities
  • Centralized request acceptance
  • Communication interface for service
  • Integrate Asset Management

Functions of Agile Management:

  • Define workflows
  • Operation history
  • Assign dependencies
  • Create task overview
  • Set automations

Functions knowledge base:

  • Documentation
  • Knowledge exchange
  • Knowledge collection
  • Archiving

Why Enterprise Service Management?

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Digital interface

Our Enterprise Management Service Solution offers you the opportunity to digitally connect all departments in your company. You thus enable all parties involved to access your solutions. Work can be planned together and gain an easy overview of dependencies as well as processes.

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Inclusion of all stakeholders

The tool-based solution allows us to involve all stakeholders in different ways. Knowledge can be shared, commented, linked to solutions or documented. Each stakeholder can find the right knowledge at the right time independently. Solutions can be developed independently as well as with others.

Icon zur Modularen Anpassung.

Modular customization

The TIMETOACT Enterprise Management Solution uses various programs from Atlassian. This foundation allows us to customize the solution to your existing tools as well as individual requirements and requests. We can map the processes of a wide range of departments with individual approval procedures, dependencies and liabilities.

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Self-Service

The solution gives you and your partners and customers new freedom. Allow your customers to find information and solutions on their own. Empower your teams to organize themselves by allowing them to create projects and teams on their own. Automate repetitive tasks and thus relieve your service team.

Results with our solution:

Cooperation is optimized
  • Break down silos and optimize existing processes
  • Standardize workflow, processes and content as far as possible
  • Creation of a global as well as individual authorization management
Transparency is increased
  • Service agreements are automatically transferred to processes.
  • Revision security through sustainable customer history & documentation
  • Simple creation of overviews, reports and filter function
Communication is improved
  • Communicate change, progress and solution automatically
  • Knowledge is stored, networked, coordinated and exchanged
  • Automation of communication processes
Customer satisfaction is increased
  • Fast response time and more effective addressing
  • Customers can rate, comment and co-create solutions
  • Customers get filterable overview of all their requests
Operation becomes user friendly
  • Requests can be shared and bundled in organizations
  • Solutions can be found independently
  • Requests can be created and processed from e-mail, chat programs or other instances

We are your implementation partner:

We offer you everything from a single source. We have a strong network of manufacturers in the Atlassian environment. In addition, we have years of experience in the most diverse toolchains from Office 365, Google Drive, HCL, IBM and other well-known manufacturers. This enables us not only to provide you with templates and building blocks for solutions, but also to create individual solutions with you. Furthermore, we offer you support in areas such as license optimization, migration to data center or Cloud as well as Managed Service/support, consulting, customizing and integration.

Experience

Many years of experience in the Atlassian environment and the implementation of projects at medium-sized and large companies.

Expertise

Because of our experts, we can cover a variety of different topics, including Data Science, Business Intelligence, IAM, Digital Workplace.

Tool-Chains

We offer years of experience in various tool chains from different vendors: Office 365 & Microsoft Azure, IBM Software, HCL Software, Google Drive

Network

We have a strong network of diverse solution providers for Atlassian.
Service

Management consulting services

We help your idea management to take off: We provide you with comprehensive and individual advice on strategy and processes.

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IT-Service-Management (ITSM)

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Managed Services & Managed Support

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Requirement Engineering

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IT & Business Service Monitoring Solutions

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Service

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.

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AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.

Training

Advanced Asset Management in Jira Service Management (Cloud)

Over the course of the "Advanced Asset Management in Jira Service Management" training participants will learn how to unlock the full power of Jira Service Management with the help of assets.

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IT Controlling – Determination and allocation of IT costs

We help to make IT controlling processes efficient and effective and to introduce suitable procedures for the internal allocation of IT costs.

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Technologie

Enterprise Service Desk

With technical and professional-methodical competence, our ITIL experts advise our customers in all questions regarding the design and organization of processes and the further development of a modern service desk.

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Consulting and solutions for AWS services

As a leading AWS Select Partner, we are at your side with help and advice. From strategy development to migration and optimization - with the extensive suite of AWS services, we will work with you to find the perfect solution for your requirements.

Service

Digital Architecture

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Anwendungsmöglichkeiten

Learn how you can integrate Atlassian products into your daily business to make your processes more efficient.

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Teaserbild Enterprise Content Management (ECM) Beratung
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Jira Service Management from Atlassian

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Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

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Bewerbungsprozess bei catworkx - fair und transparent!
Jobs 9/13/22

Application process

Are you planning to apply? Great, we look forward to hearing from you! Here you will find an overview of our application process.

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