Produktive Teams führen zu zufriedenen Kunden

Webcast: Productive teams lead to satisfied customers

Unleash the full potential of your company through better customer contact

Whether knowledge management, IT or service desk, the topic of service management is becoming increasingly important for customer satisfaction. Not only the IT infrastructure, but also distributed and cross-location internal workflows must function without interruption. This increases the need for a central point of contact that controls all business processes smoothly and provides the best possible support.

In order to develop the full potential of a company, Atlassian combines all requirements of modern service management in a central, ITIL-certified solution: JIRA Service Desk.

Learn more about Atlassian's enterprise-wide service management approach in our live webinar.

Learn more in the webcast

In a webcast Arne Ralf, Atlassian Specialist at the TIMETOACT GROUP, explains in a practical example

  • how to unleash the full potential of your teams with a company-wide service desk
  • which processes, automation rules and templates are included out-of-the-box as on-board tools.
  • how to set up your customized Service Desk in just a few days.
Nachbericht Atlassian Team' 23: Neue große Produktankündigungen - Atlassian Intelligence, Atlassian Confluence Whiteboards oder Atlassian Beacon
News 4/25/23

Highlights & Impressions: Follow-up to Atlassian Team'23

The ultimate event for modern teamwork is over - Atlassian Team' 23 took place from April 18 to 20 in Las Vegas. No matter if live on site or online, for the participants there were great new product announcements - first and foremost Atlassian Intelligence, Confluence Whiteboards or Beacon - exciting insights and conversations and a lot of personal exchange.

Referenz

HOCHBAHN Managed Services

A high-performance and transparent IT forms the basis for being able to react quickly to new requirements. The IT specialists of TIMETOACT GROUP take over the managed services for the entire IBM WebSphere platform of Hamburger Hochbahn AG (HOCHBAHN).

Whitepaper 2/25/25

E-paper: 10 steps to high-performance Scaled Agile teams

Greater competitiveness, better adaptation to constantly changing market conditions and a broad scope for innovation - there are a number of good reasons to dare to be more agile in companies.

Webcast

Expedition zum Identity Management

Webcast: "Expedition zum Identity Management"

Webcast

Expedition zum Identity Management

Webcast: "Expedition zum Identity Management"

Referenz 8/22/23

Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

Referenz 2/25/25

Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system. This was done automatically and with little manual effort using the specially developed Notes tool "ArchiveUsers".

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Service

Cloud Migration | Atlassian

The TIMETOACT team has been able to develop best practices as a result of a large number of migrations in recent years. These form the foundation of our standards, templates, scripts, and checklists and help you to move securely into the Cloud.

Hintergrundgrafik für IPG Partner Clearsky
Blog 12/14/21

Bring IT service management and IAM systems together

How do companies bring their complex IT service management and IAM systems together in an end user-friendly way? In our interview, Clear Skye and the IPG Group show, how it works very easily

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Service

Fit for the digital ecosystem

Insurers are digitally networking with their ecosystem to gain critical capabilities in a division of labor. Personal data, object data are securely exchanged via common digital interfaces.

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Service

Smart Insurance Workflows

Using a design thinking approach, we orient workflows to the customer experience and design customer-centric end-to-end processes.

Unternehmen 8/16/23

Insights

Openness and respect characterize the corporate culture at target. We stand for open doors, open ears and honest communication.

Referenz 5/10/21

TIMETOACT simplifies reporting in IBM Cognos

In the course of modernizing the application for Bette GmbH & Co. KG, TIMETOACT individually expanded the filter and selection options in IBM Cognos to include important customer-specific functions. The family-owned company particularly benefits from the search and grouping function.

Headerbild Data Insights
Service

Data Insights

With Data Insights, we help you step by step with the appropriate architecture to use new technologies and develop a data-driven corporate culture

Leistung

Managed services that scale up with your business

As your projects become more complex and dynamic, you must ensure performance, availability and scalability.

Offering 2/25/25

Smart Start

Using Smart Start you receive a customized prototype based on Jira, Jira Service Management or Confluence after a detailed requirements analysis.

Blog

Working across the Atlantic: an interview with Bill

What is it like to work for a German company as an American? We asked our American teammate Bill. The change from American to German work culture can be an exciting challenge. In our latest interview, Bill shares how he experiences these cultural differences, what has surprised him, and how he has integrated into the German way of working. Dive into the exciting dynamics of intercultural work!

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Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

Wütender Leopard
Leistung 2/25/25

IBM i (AS400) modernization reimagined. Holistic.

IBM i (AS400) modernization reimagined. Holistic. Open to the future.

Headerbild zur offenen und sicheren IT bei Versicherungen
Service

Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed.

Bleiben Sie mit dem TIMETOACT GROUP Newsletter auf dem Laufenden!