Atlassian-Training: Advanced Asset Management in Jira Service Management (Cloud)

Date

Oct. 17 - 18, 2023

Time

13:00 - 17:00

Price

650,00€

Location

Remote
Official training description
Register now

Over the course of the "Advanced Asset Management in Jira Service Management" training participants learn how to unlock the full power of Jira Service Management using assets.

During this training participants will learn how to integrate assets into Jira Service Management to help agents process tickets quickly and efficiently. They will learn how to configure custom fields for asset objects to provide important information for tickets. The use of advanced AQL features and the configuration of automation rules based on JSM tickets and custom asset fields are also part of this training.

The aim of this advanced training course is to enable you to manage your enterprise assets (EAM) and IT assets (ITAM) and to exploit the CMDB functions of Asset effectively. You will also receive an introduction to the integration options and learn about advanced configurations for data import and synchronization.

Level

Advanced

Duration

6 hours

Target audience

  • Assets Administrators
  • Jira Administrators

Requirements

  • Training Asset Management Essentials or comparable experience

Contents

  • Introduction and overview
  • User-defined fields for asset objects
  • Advanced AQL searches (AQL dot notations)
  • Extended imports for object type connections
  • Joint use of AQL and JQL
  • Automation with assets objects and fields 
  • Advanced object configurations

Note: To provide the virtual test environment and create the participant certificates, we submit the surname, first name and e-mail address of the course participants to Atlassian. By booking a course you agree to this.

Book a training course

Training

Jira Administration Part 1 (Cloud)

Over the course of the "Jira Administration Part 1 (Cloud)" training course participants learn how to set up a new Atlassian Cloud site and Jira Cloud products.
Training

Jira Essentials with Agile Mindset (Data Center)

Over the course of "Jira Essentials with Agile Mindset (Data Center)" training course participants learn the basics of Jira.

Training

Jira Administration Part 1 (Data Center)

Over the course of the training "Jira Administration Part 1 (Data Center)" participants learn the most important steps for setting up a Jira instance (Jira Core, Jira Software or Jira Service Management).

Neues Training für Atlassian Jira: „Realizing the Power of Jira Reporting & Dashboards” jetzt auch für die Cloud
Training

Realizing the Power of Jira Reporting & Dashboards (DC)

Over the course of "Realizing the Power of Jira Reporting & Dashboards (Data Center)" participants will learn about the basic functions of Jira dashboards and reports.
Training

Jira Automation (Cloud)

Over the course of the Jira Automation training participants will learn how to reduce project complexity through well-designed automations. With automation in Jira Cloud, you can create automation rules based on dozens of triggers, increasing the value of Jira and empowering your entire team to manage process consistency and productivity.
Training

Getting More from Jira Workflows (Cloud)

Over the course of the "Getting More from Jira Workflows (Cloud)" training participants will learn about common status and transition properties and advanced workflow functionalities and how to configure them.

Training

Getting More from Jira Workflows (Cloud)

Over the course of the "Getting More from Jira Workflows (Cloud)" training participants will learn about common status and transition properties and advanced workflow functionalities and how to configure them.

Training

Getting more from Jira Workflows (Data Center)

Over the course of "Getting More from Jira Workflows (Data Center)" training participants learn about common status and transition properties, advanced workflow functionalities and how to configure them.

Übersicht 2/25/25

BigPicture-Trainings

BigPicture for Jira offers extensive functions for project or product management. Whether agile methods, the waterfall principle or a mixture of both - BigPicture offers many additional functions that Jira does not provide out of the box. In order to be able to use the popular tool in a targeted manner, catworkx offers the official training courses of the manufacturer Appfire.
Headerbild von Enterprise Service Management
Service

Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.
Service 2/25/25

Training courses on how to deploy target software

Do you want to maintain the software for your idea and innovation management yourself? We will be happy to provide you with the necessary know-how in our training courses.

Atlassian Jira Cloud
Produkt 2/25/25

Jira Cloud

Jira Cloud offers teams a flexible and scalable platform for project management and the planning and tracking of tasks.
Service 2/25/25

Implementing target idea management software

Take full advantage of all the benefits of target software for your idea and innovation management. We support you with the implementation.
Headerbild IT Asset Management
Service

IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.
Referenz

Inventory management with Jira and Confluence from Atlassian

The catworkx approach for lifecycle management of IT inventory: The lifecycle of the inventory is modeled as a specific Jira workflow and various inventory categories are mapped and managed as task types. Confluence is perfectly suited for the documentation.
Produkt

Cloud Machine Learning

Instead of writing code that describes the action to be performed by the computer, your code provides an algorithm that adapts itself. Learn faster and better with Machine Learning!
News 9/18/24

New pricing structure for Atlassian Cloud from October 2024

Atlassian is implementing significant price and package changes for its cloud products as of October 16, 2024. The price adjustments affect Jira, Confluence, Jira Service Management and other products, among others. Certain Jira Service Management features will also be moved to higher-value editions and some services will be converted to a usage-based pricing model.
Lösung 2/25/25

IT-Service-Management (ITSM)

IT Service-Management (ITSM) can be used to improve (business) processes in terms of customer and service orientation - the use of the right tools and the structured organization of the IT department are important here.
Portfolio catworkx - Atlassian Cloud
Leistung 2/25/25

catworkx Cloud Portfolio

catworkx offers a comprehensive cloud portfolio that allows you to take full advantage of the benefits and flexibility of an Atlassian cloud environment,
Event

Service Space 2025 - The Conference for Service Management

Discover the future of Service Management at Service Space 2025 in Vienna! Meet catworkx and learn about innovative solutions with Atlassian.

Bleiben Sie mit dem TIMETOACT GROUP Newsletter auf dem Laufenden!