Managed Services

Full service for unobstructed operation

Managed Services

From analysis to access time - Atlassian Operations and Support Services from catworkx for your Atlassian infrastructure from A to Z.

Exzellenter Atlassian Service & Atlassian Support - Setup, Installationen, Updates & Migrationen, Konfigurationen - alles aus einer Hand bei catworkx

Atlassian Service & Support

Our excellent service directly for you!

  • Installation & Deployment of all Atlassian tools
  • Updates & Migration of existing Atlassian environments
  • Configuration of the Atlassian Toolchain to your needs and environment
  • Processing of Service Requests and Incidents
catworkx unterstützt bei Aufbau und Betrieb einer Atlassian Toolchain (Onpremise & Cloud) - eine passende Betriebslösung für Sie zugeschnitten

Architecture and operational solutions

The basis of a stable solution

  • We support you in setting up and operating your Atlassian toolchain, either in your data center or with an external (cloud) provider
  • Whether single server, data center or redundant single server solutions - we draw on many years of expertise in every case
  • Strategic consulting and evaluation of your requirements for a suitable operating solution
Atlassian Tools - System richtig dimensionieren & Last Simulation

Last Simulation

Is my system correctly dimensioned?

  • Simulations of user behavior possible
  • Continuous baseline measurements
  • Browser or pure HTTP measurement can be realized
  • The measurement results can be visualized at any time
  • Use measurements for larger changes to verify performance and load behavior (e.g. for an application or app update)
Atlassian In-App Support - Konfiguration durch unsere Experten

In-App Support

Immediate support with configuration

  • Implementation of your desired configuration in the Atlassian tools by our experts
  • If required: Review and evaluation of your requirements
  • Implementation and customization of complex and individual (app) solutions
Geänderte Benutzerverwaltung? Wir führen User & Directory Merges für Sie durch.

User & Directory Merges

Integrate users and directories

  • The requirements for user administration often change (connection of an Active Directory (AD), conversion from local to AD, removal of directories, changing user names, etc.).
  • Our tools contain the experience from dozens of customer projects
  • The conversion of directories, users and groups can be realized in most cases
Die bestehende Atlassian Toolchain analysieren & optimieren, Handlungsempfehlungen & Analyse-Resultate präsentieren.

Atlassian Analysis & Optimization

Search for, find and fix bugs

  • We analyze and evaluate your existing Atlassian toolchain, including your infrastructure
  • The results of the analysis are presented, assessed and evaluated
  • Concrete recommendations for action are documented, presented and discussed with you.
catworkx übernimmt Ihren merge von Atlassian Applikationen - effizient mit catoworkx-eigenen App-Entwicklungen

Merge of Atlassian applications

Benefit from experience and the right tools

  • We are one of the few providers able to merge Atlassian tools (Jira A is transferred to an existing database in Jira B)
  • Extensive technical know-how is required for such a merge
  • For a merge, we rely on our own app developments, which are used by our experts to significantly optimize data quality and transfer speed
Atlassian Toolchain Management mit ITIL

Service Management

Do you speak ITIL? We understand you!

  • We offer support in the management of your Atlassian toolchain
  • As well as the planning, monitoring and implementation of changes
  • We offer you service contracts with 9×5, 10×5 or 24×7 and individually agreed SLAs
  • Regular reporting and regular jour fixes to check service quality are a matter of course

Contact us for more information!

We can understand you better in a free introductory meeting and offer you our services tailored to your needs.

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Service

Managed Services & Support

Our Managed Services ensure that applications are operated for you with a holistic understanding of infrastructure, licenses, support, applications and the corresponding expertise. This is done regardless of whether the application is to be operated at a hyperscale such as IBM Cloud, Google, AWS, Azure or onPrem.

Referenz 6/1/23

Managed service support for central platform stability

To ensure the quality, availability and performance of the platform at all times, TIMETOACT supports N-ERGIE as a managed service partner.

Atlassian Data Center Competence Center - Expertise & Untertützung durch catworkx für Ihre Atlassian-Infrastruktur
Kompetenz 2/25/25

Data Center Competence Center

Comprehensive Atlassian Data Center expertise, since the launch in 2014: catworkx supports you in all aspects of your Atlassian infrastructure.
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Branche

Managed service for insurers

Maintaining and operating applications often ties up a lot of resources that are urgently needed elsewhere. Or the corresponding skills are almost completely missing. With our Managed Services, you no longer have to worry about your IT!
Logo Jira Service Management
Technologie

Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.
Wir begleiten Euch in die Google Cloud
Service

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.
Service

AUTOPILOT Managed Service

With AUTOPILOT, CLOUDPILOTS offers you customized managed service packages. Together with you, we pave the way to the future.
Technologie Übersicht

Consulting and solutions for AWS services

As a leading AWS Select Partner, we are at your side with help and advice. From strategy development to migration and optimization - with the extensive suite of AWS services, we will work with you to find the perfect solution for your requirements.
Service 2/25/25

Idea and innovation management software service

With the target software service, your innovation management software is always up to date. As an existing customer, you benefit from all new developments as part of your support contract - at no extra charge.
Infrastructure Resource Management
Kompetenz

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

Infrastructure Resource Management
Kompetenz

Infrastructure Resource Management

Whether on-premise or in the cloud: With modern Infrastructure Resource Management, you provide your applications with the right amount of resources at all times.

IT Service Monitoring Lösungen für verbesserte Servicefähigkeit
Kompetenz

IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.
Teaserbild Deployment Teamworkx Cloud Hosted
Technologie 2/25/25

Teamworkx Cloud Hosted

With Teamworkx Cloud Hosted, catworkx offers a future for customers who neither want to do without their proven on-premises functionalities nor operate their own infrastructure.
Technologie 2/25/25

Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

Managed Services & Managed Support
Service

Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly
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Technologie

Cloud from Atlassian

Atlassian Cloud gives even small teams the ability to leverage the Atlassian product world. It allows you to flexibly adjust the number of users. Furthermore, you can choose from three paid variants of Cloud products. In this way, you always adapt your Atlassian product to your individual requirements. The multiple certified Atlassian Cloud solutions are hosted at Amazon Web Services Inc.
Lösung 2/25/25

Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.
Headerbild zu Tempo Customizing und Integration
Technologie

Tempo Customizing and Integration

Adapt Tempo for Jira to your needs and integrate your Atlassian time recording into the ERP landscape, such as SAP or HCL Domino, seamlessly.
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Service

Data Science, Artificial Intelligence and Machine Learning

For some time, Data Science has been considered the supreme discipline in the recognition of valuable information in large amounts of data. It promises to extract hidden, valuable information from data of any structure.

CLOUDPILOTS, Google Workspace, G Suite, Google Cloud, GCP, MeisterTask, MindMeister, Freshworks, Freshdesk, Freshsales, Freshservice, Looker, VMware Engine
Service

Infrastructure Assessment

With CLOUDPILOTS, you'll get results in the Cloud fast. Make fully transparent and data-driven decisions to modernize your IT infrastructure.

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