Moving to Jira

Initial situation:

Solution:

Added value:

• 1. requirements workshop and creation of the migration strategy:

  The starting point was detailed workshops with the key stakeholders of the fashion retail company to fully capture the current toolchain including all processes. On this basis and the requirements identified, three Atlassian products were implemented and expanded:

  • Jira Service Management: as a central point of contact and interface between end users and IT: service desk, ticket creation, asset management for mapping the users' hardware
  • Jira Software: For 2nd and 3rd level support as well as for the already (in pilot teams) tested work around the software development process
  • Jira Confluence: For documentation of the software with good integration to the development process as well as for improved maintainability and integration of FAQs

  As part of the prestudy, it was determined in advance that the "Moving to Jira" project should be implemented on-premise in the data center due to the complex requirements of the service desk.

• 2. reorientation with cloud strategy:

  After Atlassian announced in the already ongoing project that it would discontinue on-premise support in the foreseeable future, C&A decided to switch from on-premise to a cloud-first strategy. Shortly before the migration to the data center, a spontaneous realignment of the strategy thus took place, with TIMETOACT successfully migrating all licenses to the cloud.

• 3. decision for enterprise cloud licensing:

  The Atlassian products became established at the fashion retail company during the course of the project. The increasing number of users meant that the form of licensing had to be adapted to current requirements. TIMETOACT's experts provided advice for optimal license management and support in specifically aligning the products with the requirements. As part of the cloud-first strategy, Atlassian products are licensed in the enterprise cloud, among other places. This makes C&A the first company in Germany to venture into the cloud on this scale. The Enterprise version offers C&A the great advantage of unlimited users and better service times from Atlassian.

• 4. individual optimization:

  One of the great advantages of the Atlassian product range is its extensibility. Within the scope of customizing, individual requirements were implemented and the functions of the Atlassian products were continuously improved.

• 5. relocation of support to Jira:

  Already in June 2020, the 2nd and 3d level support had moved from Valuemation to Jira Software. However, C&A's service desk continued to work with Valuemation until it finally switched to Jia in March 2022 as well. From this point on, Valuemation was completely replaced by Jira Software.