EOS IT Services GmbH – Implementation of an application lifecycle management with Jira

Success Story

The EOS Group has long managed the requirements management of its collection processing via a requirements database. By using Jira, catworkx was able to transfer the implementation requirements into Jira and optimize and simplify application lifecycle management.

The result was improved interaction between the business and IT departments, as well as automatic generation of projects and processes during state transitions with data synchronization.

Overview of details

The customer

The requirements

  • Replacement of the requirements database

The solution

  • catworkx Jira-App Project Portfolio Management
  • Crowd 
  • catworkx-App Configuration Importer for Jira
  • Confluence

The benefit

  • Implementation of application lifecycle management as a complex target
  • Mapping of the interaction between the business and IT departments
  • Automation of the generation of projects and processes during state transitions with data synchronization
  • Relieving the burden on administrators by automatically transferring configurations from the test to the live environment and automatically creating Jira projects from project templates

Background:

The EOS Group uses a system for debt collection processing that was implemented by EOS IT Services GmbH and is further developed in fixed release cycles. The departments used to enter their implementation requirements for EOS IT Services in a shared requirements database. This database supported the entire lifecycle of the collection solution – from the requirement to going live. However, it did not provide enough transparency to show the connection between all processes. In addition, a user-friendly search function and flexible dashboard functionalities were missing. As a proprietary in-house development, further development and support were increasingly no longer guaranteed.

The task – replacing the requirements database:

EOS IT Services GmbH therefore decided to replace this system. The EOS Group had already selected Jira as its tool before catworkx was commissioned to implement application life cycle management.

Two-stage classification of requirements:

The departments enter their requirements in a separate Jira project as processes. Based on a configurable calculation function, they are automatically prioritized after sufficient concretization. Requirements for implementation are roughly classified into three types in consultation with IT:

  • Customization refers to adapting the software without development work.
  • Minor changes are development tasks of a small scope.
  • Tasks of a larger scope are classified as projects.

With this classification, an order is placed via an automatic process copy with a link to an IT Jira project. Here, the requirement is refined and, if necessary, the classification is reassessed. On closer analysis, for example, the initially estimated effort for a minor change may prove to be higher, so that the requirement has to be implemented as a project.

What our customers say:

Thanks to the Jira solution, we can optimally fulfill our tasks. We benefit from the very clear presentation of the application lifecycle management and from the high transparency when viewing the relationships between the individual processes, from the requirement to going live. The Jira apps from catworkx, which were added to the solution, also provide us with significant support.

Harald Schmidt EOS Technology Solutions

Support for project portfolio management:

Projects are collected as activities in a special portfolio project. Special filter views represent the project lists typical for portfolio meetings. A dedicated workflow for the project, with corresponding release levels, automatically creates a Jira project at a certain point in time, via a right-restricted state transition. In this project, the development tracks all project-related tasks.

Support for release management:

The release management is attached to a version process that significantly extends the standard version functionality of a project. As part of the version workflow, the tasks necessary for a new version are tracked for code, merge, integration, and regression testing (including bug fixing). This is done via automatically generated subtasks for each completed partial result, which are referenced to corresponding minor changes or project processes.

Linking of processes and special automatisms:

In the Jira system, the application lifecycle manifests itself as a sequence of different processes of different types, across various projects with defined responsibilities. All related processes are linked together. This makes it possible to trace the path a development task has taken from the initial request to its incorporation into a version.

Powerful Jira platform through the integration of individual solutions:

The integration of Atlassian tools and self-developed apps created a homogenous platform:

For the generation of projects via workflow transitions, catworkx integrated the Jira app Project Portfolio Management, which was developed in-house.

With Crowd, the Atlassian solution for identity management, a central user administration with access to the Active Directory was implemented.

The catworkx app Configuration Importer for Jira was used to roll out modeling results from a test system to the live system.

Confluence was integrated into the solution for the project documentation.

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