PS Parkhaus Service Nürnberg GmbH manages eight parking garages in the city center and five parking garages in the Nuremberg metropolitan area. In 2011, Atlassian partner catworkx was hired to implement a system for message tracking that would provide the greatest possible transparency in automated message volume, classification of message processes, their internal management and traceability.
Jira was used as the basic solution at the time. An interface developed by catworkx (Transfer Agent) has since been ensuring communication between Jira and the parking garage intercom system. After eight years of stable operation without updating the system, new requirements (time tracking, long-term parkers, master data maintenance) made it necessary to update and expand the previous reporting system in 2019.