PS Parkhaus Service Nürnberg GmbH manages eight parking garages in the city center and five parking garages in the Nuremberg metropolitan area. In 2011, Atlassian partner catworkx was hired to implement a system for message tracking that would provide the greatest possible transparency in automated message volume, classification of message processes, their internal management and traceability.

Jira was used as the basic solution at the time. An interface developed by catworkx (Transfer Agent) has since been ensuring communication between Jira and the parking garage intercom system. After eight years of stable operation without updating the system, new requirements (time tracking, long-term parkers, master data maintenance) made it necessary to update and expand the previous reporting system in 2019.

Logo Parkhaus Service Nürnberg

Overview of details

The customer

PS Parkhaus Service Nürnberg GmbH

www.parkhaus-nuernberg.de

The requirements

  • Integration neuer Anwendungsfälle und Aktualisierung der Stammdaten aus einer heterogenen Leittechnik heraus

The solution

  • New Jira version – update to 7.12.1
  • Replace existing scripts with Marketplace Apps
  • Automation for Jira (Atlassian, formerly Code Barrel)
  • Table Grid (iDalko)
  • Jira Workflow Toolbox (Decadis AG)
  • Teamworkx Issue Picker for Jira (catworkx)

The benefit

  • Updating object structures and master data
  • Update security through the use of apps instead of individual development

New requirements in daily parking garage operations were the reason for PS Parkhaus Nürnberg GmbH to have an update and expansion of the Jira reporting system carried out by catworkx after many years of operation (2011-2019). In addition to recording long-term parkers (vehicles parked for longer periods), the main focus was on creating employee reports in a working hours log: in which parking garage do employees register, where do they start and how long do they stay there. “The main purpose of recording these times is as proof for external clients,” says Günter Meyer, service manager at PS Parkhaus Service GmbH. In addition, the company wanted to receive the employees' absences (sickness, vacation, etc.) as a monthly calendar overview, information that is recorded by the HR department anyway. Master data was also out of date and needed to be brought up to date.

Equipped for the future – system updates and expansions with apps from the Atlassian Marketplace

Due to the outdated Jira system, which could not be updated without a loss of data and settings, the existing system was first upgraded to a more recent release version (7.12.1). Existing, individually developed scripts, responsible for mapping and automating work processes in Jira, were replaced by well-known apps from the Atlassian Marketplace. The following four apps were used for the extension.

Automation for Jira

Skripte ade – Automatische Transition und Schließung von Tickets mit Automation for Jira (Atlassian)

What has changed? For one thing, the new system now records so-called long-term parkers with the new process type “long-term parker”: special fields make it possible to enter and record the vehicle type, license plate number, car make, vehicle owner and contact person in the event of an emergency. The duration of the parked vehicle is also recorded by entering a start and end date. On the other hand, tickets (processes) are now automatically transitioned to the next status from a certain point in time: for example, the ticket “end date” (of the parking period) is automatically set from “parked” to “closed”. This is possible thanks to the app “Automation for Jira” by Atlassian (formerly Code Barrel). It can be used to create powerful automation rules – there is no longer any need to write or manage custom scripts. The app can also be used to implement the car park operator's special requirement to automatically delete so-called long-term parking tickets after seven days.

Table Grid

Transparency of working hours with “Table Grid” (iDalko)

The automatic recording of several individual processes, which, for example, occur during an inspection tour and are to be assigned to a (main) process, proved to be challenging for catworkx (example individual processes: registration of a service employee in parking garage 1, deregistration in parking garage 1, registration in parking garage 2, deregistration in parking garage 2, etc.). The challenge was solved by using the “Table Grid” app from iDalko. This makes it possible to assign several sub-processes (the respective stages of the employees) to a main process (e.g. inspection tour). The app is also suitable for recording employees' working hours during a patrol. All data is displayed in tabular form and can be edited. At the end of the day, all the data can be accessed at a glance. This eliminates the need for manual data transfer and reduces the risk of errors.

Decadis-App

Workflow customization with Decadis app

To ensure that everything runs smoothly, catworkx integrated another app – the Jira Workflow Toolbox from Decadis AG. It has numerous functions for workflow customization. It can be used to initiate further workflows from a start message. The app provides the basis for integrating individual tickets, such as a check-in or check-out in parking garage 3, into the main process “inspection tour”, for example, and thus into the table grid.

catworkx-App

More efficient workflows with the catworkx app

During the ongoing operation of the parking garages, there are always incidents that require the involvement of other service providers (e.g. for repair work). The list of service providers is long – and the contact data had hardly been updated, if at all, in recent years. The search for service providers, which are managed in Jira as a ticket, was laborious and very time-consuming. An assignment to certain operation types (fault service, craftsman etc.) was not given. With the app “Teamworkx Issue Picker for Jira” developed by catworkx, on the other hand, a user-defined field now simplifies the search for the appropriate service providers. There is also no more tedious maintenance of data: the employee (user) is now able to create their own contacts and can create task tickets for any work that arises (repairs, troubleshooting, etc.). These are linked to the respective correct service provider ticket or “assigned” to the service provider using the Issue Picker. This is simple, clear and very time-saving.

Conclusion

Despite the extremely high volume of transactions in the past, the old Jira system was stable – a good sign for the stability of the solution developed in 2011. With the new system for message tracking, the car park operator now has a system that is adapted to changes and growth, is up-to-date and future-proof, and can be relied on in the coming years.

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