Opsgenie

Incident management made quick and easy

Opsgenie

Opsgenie is a modern incident management platform that can be used to respond quickly to problems/incidents. If faults occur in a running IT system, Opsgenie notifies those responsible by means of a warning message. The Atlassian application also takes into account the working hours and absences of the affected IT teams as well as the different time zones worldwide.

Opsgenie - Atlassian Incident-Management Plattform

With Opsgenie, full control is maintained during an incident - critical incidents can no longer be missed! Opsgenie also integrates with hundreds of the best monitoring, workflow and collaboration tools. Combined with a flexible rules engine, Opsgenie also notifies the right people so they can respond quickly.

Actionable and reliable notifications through Opsgenie

Never miss a critical warning with Opsgenie: Opsgenie automatically categorizes incoming alerts (incidents) according to importance and deadline. Thanks to comprehensive integration with monitoring, ticketing and chat tools, the responsible persons are notified immediately via multiple communication channels, either by voice calls, e-mail, SMS or push messages to cell phones. Opsgenie provides all the necessary information: The team is able to react immediately and can start solving the fault.

Atlassian Opsgenie - zuverlässige Meldungen / Incidents erhalten

Push notifications on the smartphone

Apps for iPhone and Android: Opsgenie determines the right people to be notified based on on-call schedules - via push messages on iOS and Android and also escalates the notifications. The alerts can be easily managed from the cell phone. In addition to the alerts, on-call schedules and notification settings can also be displayed and actions executed.

Atlassian Opsgenie - Smartphone App mit Push-Benachrichtigung

On-call management & analyses with Opsgenie

Create or change on-call schedules with ease: It is possible to create and change schedules and define escalation rules within a web interface. If an alert goes unnoticed, Opsgenie will automatically escalate it, ensuring that the alert gets the attention it needs. The team will always know who is on call and responsible during an incident.

Mit Atlassian Opsgenie Bereitschaftsmanagement & Analysen durchführen

Advanced reporting & analysis

Gain insights and potential for improvement in on-call and alerting processes: For example, Opsgenie can automatically escalate and set up status pages to ensure everyone is informed and kept up to date on the issue. Powerful reports and analytics identify and show, for example, the source of most alerts, team involvement in acknowledgement and resolution, and on-call workloads.

Erweiterte Analysen & Berichterstellungsoptionen mit Atlassian Opsgenie

Connection with over 200 app and web services

Opsgenie can be connected to over 200 powerful app and web services. Notifications through monitoring tools e.g.: Nagios, Icinga etc. and forwarding to services such as: Statuspage, Jira etc. is possible. Alerts can be synchronized and the workflow optimized.

Atlassian Opsgenie bietet Verbindung von 200 leistungsstarken App- und Web-Services an. Z.B. Monitoring Tools wie Nagios, Icinga und eine Weiterleitung wie z. B.: Statuspage, Jira u.v.m.

An overview of the features of Opsgenie:

  • Categorization of each warning message according to importance and timing
  • Notification of the responsible persons via multiple communication channels
  • Ensuring that each alert receives the necessary attention
  • Synchronization of information in all systems
  • Connection to over 200 app and web services
  • Ease of use

Contact us for more information!

We advise you on the entire Atlassian ecosystem and are happy to support you in optimizing license models and costs.

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