catworkx Cloud-Portfolio

Migration

Before the migration, a runbook is first created with all relevant information on the operation of the Atlassian application and the associated processes. Once all preparations have been completed, the data and the configuration of one or more server or data center environments are transferred to the Atlassian Cloud.

Blueprints

Concentrated catworkx knowledge summarized in compact templates and configurations: catworkx blueprints provide ready-made and configured solutions and best-practice approaches. The templates allow specialist departments a quick and cost-effective introduction to specific Atlassian topics and methods. catworkx blueprints are currently available in the following versions:

• DSGVO
• SAFe®
• PPM
• ITSM
• Change Management (coming soon)

Implementation

IT-technical implementation of business concepts (realization concept): During the IT-technical implementation of an Atlassian Cloud, individual specialist concepts are transferred to the overall concept and implemented. This includes the following sub-areas:

• Workflow modeling
• Setting up rights and role models
• Scripting / automation with available apps for the Atlassian Cloud
• Definition of custom fields
• Linking Atlassian products with each other (Jira Core, Jira Software, Jira Service Management, Confluence, Statuspage, etc.)

Cloud Customizing

catworkx develops customizations for Atlassian cloud products based on "Forge". This includes, for example, workflow optimizations in Jira, specific display panels or Confluence macros. If larger data storage is required for customizing, catworkx takes over the implementation and operation of the required server backend.

Cloud Apps

As a long-standing Atlassian Platinum Partner, catworkx also offers cloud apps via the Atlassian Marketplace, including: Teamworkx Issue Publisher for Jira and Teamworkx Issue Picker for Jira. Both apps are continuously developed and are often a functional component of catworkx blueprints.

Cloud integrations

Atlassian software is typically integrated into company-wide value streams. If required, catworkx develops interfaces to in-house systems (e.g. SAP or Salesforce) or to other cloud services used.

Identity Management

For many companies today, effective identity management is an essential part of controlling access authorizations and adhering to compliance guidelines. catworkx has many years of experience in connecting directory services via identity providers, which can be hosted locally or connected to the desired Atlassian application via web services.

Staging

Staging in the Atlassian Cloud offers flexible and effective options (e.g. setting up test systems) for companies. With the support of catworkx, company-specific staging procedures are evaluated and set up within a project.

Training

As the world's largest provider of Atlassian training, catworkx conducts a wide range of official training courses for Jira and Confluence (Cloud, Server & Data Center). All training courses can be conducted remotely, in the catworkx training rooms or on site at the customer's premises. An individually compiled training program is also possible. Click here for the training calendar.

2nd Level Support

catworkx customers who need support for their Atlassian Cloud environment can contact our technical support team (by phone, email or remotely). Key users and administrators receive quick and uncomplicated assistance with questions and problems as well as support with the configuration or connection of systems.

User Helpdesk (UHD)

In addition to 2nd level support, catworkx customers also have the option of providing an internal helpdesk in their company, which is managed by catworkx. Support requests from employees can be submitted and processed here quickly and easily. Dispatching to other support channels also takes place if required.

Merge

Merging two independent Atlassian instances doesn't sound particularly spectacular at first. However, the actual merging, for example of an existing cloud system (or on-prem system) and a new system on a cloud instance, is usually a highly complex matter and should only be carried out under the guidance of experts if possible. catworkx has many years of experience in this area and has successfully implemented numerous merge projects.

Expert workshop / Health Check

This workshop format provides the ideal framework for discussing questions about an existing Atlassian implementation in detail with experts and developing suitable procedures and implementation strategies. This allows an implicit or explicit "health check" of an existing environment to be carried out. This workshop can also be used to define specific activities or as "help for self-help".