Customer Experience & Retention

Promote long-term customer relationships through targeted retention strategies based on excellent customer experience.

In the midst of digital transformation, customer experience and customer loyalty are of paramount importance. Seamless interactions, personalized services and responsive support are critical to driving customer loyalty and satisfaction. A positive experience leaves a lasting impression and encourages repeat business and referrals. Conversely, a poor experience can drive customers away, which is exacerbated in the digital world where choice is abundant and switching costs are minimal.

Our services

Focus on improving the interaction with your customers across different touchpoints and enabling customized experiences,
Drive the implementation of user-friendly interfaces, rapid response systems and omnichannel support concepts to further improve the interaction with your customers,
use innovative solutions in combination with specialized data analytics tools and technologies to track customer interactions and gain insights into customer behavior, preferences and pain points.

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Our general approach

Our Customer Experience & Retention services typically begin with a Current State Assessment, where we evaluate your current customer experience measures, gather customer feedback and identify areas for improvement. Following the assessment, we work with you to develop a tailored strategy that focuses on improving key touchpoints along the customer journey, using data analytics, personalization techniques and technology solutions to deliver tangible improvements.

Our experts

Olga Schick

Client Strategy Partner synaigy GmbH

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Mario Westrup

Head of Business Productivity novaCapta GmbH

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Our service platforms and technology partners

Additional platforms and partners

Further information

E-commerce – synaigy supports you with structure and experti

Contact us now!

We would be happy to advise you in a non-binding conversation and show you the potential and possibilities of Customer Experience & Retention. Just leave your contact details and we will get back to you as soon as possible.

Service

Commerce & Customer Experience, CRM

In trade, a positive customer experience (CX) is of central importance for the continued success of a company. To achieve this, the customer's expectations must be met at all touch points.

Technologie

IBM Watson Assistant

Watson Assistant identifies intention in requests that can be received via multiple channels. Watson Assistant is trained based on real-live requests and can understand the context and intent of the query based on the acting AI. Extensive search queries are routed to Watson Discovery and seamlessly embedded into the search result.

Referenz

Customer Relationship Management with Jira and Confluence

The TOPMOTIVE Group consists of Europe's leading companies for catalog and information systems and services in the automotive independent aftermarket. Creating, maintaining and displaying sales-relevant information in one system was the vision that became reality with the help of Atlassian tools.

Unternehmen

Why work with us?

We live in the age of the customer. Changes due to digitalization and integration have placed the focus even more on the customer. Customers have never been this important, and they are more powerful market players than ever before.

Kompetenz 11/6/23

GenAI Consulting

ChatGPT, Bard & Co. have shown at the latest: Generative AI has the potential to revolutionize the world of work. With GenAI Consulting, we support you in exploiting this potential for your company.

Service

Monitoring & Service Assurance

Identify and resolve problems quickly with monitoring and service assurance to increase customer satisfaction.

Service 4/13/23

Idea and innovation management software service

With the target software service, your innovation management software is always up to date. As an existing customer, you benefit from all new developments as part of your support contract - at no extra charge.

Blog 7/21/20

Understanding F# applicatives and custom operators

In this post, Jonathan Channon, a newcomer to F#, discusses how he learnt about a slightly more advanced functional concept — Applicatives.

Service

Digitalization and cloud transformation

We adjust the levers of your individual digitalization initiative for speed, adaptability, security and compliance!

Teaserbild zu Lizenz- und Vertragsoptimierung.

Service

License and contract optimization

Based on the license analysis, we check the feasibility of potential savings from both a technological and commercial point of view.

Referenz

Custom licensing

MARKANT Handels und Service GmbH (MARKANT) is fully exploiting the potential of its IBM software licenses with this year's license renewal. Instead of relying on IBM's traditional Passport Advantage model as in the past, MARKANT is using a licensing concept specially adapted to the company for the first time.

Service

Analytics, BI & Planning

Powerful and flexible solutions to help you make better decisions, meet customer needs & identify opportunities with Analytics, BI & Planning

Service

IT & Application Modernization

We offer our customers comprehensive support in the area of IT & Application Modernization.

Service

Agile Transformation & New Work

React quickly and purposefully to foreseeable and unforeseeable events with Agile Transformation and New Work.

Service

Digital Workplace & Employee Experience

The Digital Workplace gained in importance, especially in recent months, becoming indispensable for many companies. The Microsoft Office 365 platform provides an ideal basis for this development.