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Innovative claims management at insurers

Use digital processes to innovate your claims management. Improve your efficiency and increase customer satisfaction.Get in touch with us

Make your claims management innovative and efficient!

Positive customer experience

Modern workflows put the customer experience front and center - even with hybrid contact (digital and human) - as it helps you increase efficiency and focus on what matters most

Learning processes

Digitization, learning business processes, a high degree of automation and decision support characterize innovative claims management

Increased efficiency

In Intelligent Document Processing, the latest technologies are used to automatically find case-relevant information in the abundance of documents and to control further processing in context.

New technologies help for intelligent claims management:

Insurers have the challenge of helping people quickly and reliably in the event of a claim. At the same time, they need to keep claims and benefits management costs down to keep insurance premiums affordable.

  • From claims creation to approval and execution of settlement, seamless digital processes help in claims management. Data describing the customer context can be automatically captured and analyzed, leading to better, machine-based decision suggestions. Even when different digital channels are integrated, a consistent picture of the claim and the customer situation is maintained.

 

Make your claims management innovative!

We would be happy to advise you on innovative claims management in a non-binding meeting.

Innovative claims management - how does it work?

Components of innovative claims management:

Icon Modern Data Architecture
Icon Innovative Analytics

Modern data architecture

Better data basis for effective claims processing.

We help insurers to collect relevant data, connect it and make it analyzable (data insights). This enables the systems to access the information needed for claims processing. Insurers access better data bases when they tap internal and external data sources and also make greater use of social media, for example. 

Innovative Analytics

Evaluate data effectively and make predictive decisions.

The right scoring and predictive models help you make the right decisions in the event of a claim and incorporate knowledge from similar cases. Insurers not only benefit from more accurate reports and descriptive statistics, but can use them to plan and design more predictively. 

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Icon Digitaler Workflow

Intelligent document processing

Effective document management for increased customer satisfaction.

In the event of a claim, there are many different documents. With Intelligent Document Processing, we ensure automatic processing and extraction of the relevant specialist data you need for claims management. This relieves your employees of routine tasks and allows them to process the claim file more quickly and communicate with the customer in a better informed manner.

Digital workflow

Focus on the customer experience with modern workflows.

We build seamless digital processes (Smart Insurance Workflows) with you, without media breaks. In this way, we ensure speed and quality. To do this, we combine rule-based procedures and trained models - depending on which procedure is better suited for automation, with outstanding quality.


We are here for you

As your digitalization partner, we work together to find the best IT solutions for your requirements to make your claims management innovative.

  • Vulnerability Analysis:
    We offer a vulnerability analysis to find potential for improvement in your claims management. This includes, in particular, the detection and elimination of media discontinuities.

  • Discovery Workshop:
    In a discovery workshop (which we also offer online), we discuss innovative application examples of how claims management can be optimized.

  • Software development:
    With our own developers, we help to introduce standard software and carry out individual development. We are available for you at 16 locations in Germany, Austria and Switzerland and can also advise you personally on site.

  • Introduction of a modern IT architecture
    We provide a modern IT architecture, help you introduce technologies such as AI and RPA, and ensure the automation of your business processes.

Contact us now!

We would be happy to advise you on innovative claims management in a non-binding meeting.

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Matthias QuaisserBusiness Development Lead - Insurance

matthias.quaisser@timetoact.de

TIMETOACT GROUP
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On-site digitization partner for insurance companies

As TIMETOACT GROUP, we are one of the leading digitization partners for IT solutions in Germany, Austria and Switzerland. As your partner, we are there for you at 17 locations and will find the right solution on the path to digitization - gladly together in a personal exchange on site.

TIMETOACT GROUP
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Internal and external security

Defense forces and police must protect citizens and the state from ever new threats. Modern IT & software solutions support them in this task.

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AI & Digitization for the Transportation and Logistics Indus

Digitalisierung und Transparenz der Prozesse sowie automatisierte Unterstützung bei der Optimierung können Logistikunternehmen helfen, den Spagat zwischen Kosten und Leistung besser zu bewältigen, um langfristig als wertvoller Partner der Wirtschaft zu agieren.

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Automatic handwriting recognition for insurers

The recognition of handwriting works "out of the box". In addition, we support our customers in further document classification and extraction of specialized data so that it can be processed automatically.

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Mastering digital transformation in insurance

Versicherer haben daher bereits die Chancen und Notwendigkeiten der Digitalisierung größtenteils erkannt. Trotzdem ist noch viel zu tun, denn Digitalisierung funktioniert nicht von einem Tag auf den anderen – besonders bei Versicherungen, bei denen es viele altmodische und langsame Prozesse gibt.

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Digital transformation in public administration

The digital transformation will massively change the world of work, especially in public administration. We support federal, state and local authorities in the strategic and technical implementation of their administrative modernisation projects.

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Insurance

Insurance companies live by making a promise to people - and that promise is security. Crucial to success is not only the mastery of new technologies and new forms of collaboration, but above all a change in corporate culture.

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Smart Insurance Workflows

Using a design thinking approach, we orient workflows to the customer experience and design customer-centric end-to-end processes. Intelligent Document Processing enables a high level of dark processing and ensures speed and quality.

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Paths to the cloud for insurers

Cloud ist die Blaupause für eine moderne Nutzung von IT-Ressourcen. Doch traditionell scheuen viele Versicherer den Weg in die Cloud. Befürchtet werden Kontrollverlust oder fehlende Sicherheit für vertrauliche Daten. Doch all dies sind Themen, die technisch und organisatorisch gelöst sind. Es überwiegen die Vorzüge einer flexiblen und kostengünstigen Architektur.

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Artificial Intelligence & Data Strategy

Every company collects and manages vast amounts of data, e.g. from production processes or business transactions. However, only a fraction of this data is used effectively to support control and decision-making processes.

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Healthcare

IT and digitalisation are too often seen in Germany as pure cost drivers, without taking into account the revenue opportunities and potentials. We know the challenges in the healthcare sector and help you find the best IT solutions.

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Intelligent Document Processing (IDP)

Intelligent Document Processing (IDP) involves the capture, recognition and classification of business documents and data from unstructured and semi-structured texts. IDP uses the latest technologies to automatically find case-relevant information in the abundance of documents and to control further processing in context.

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Data Insights

With Data Insights, we help you step by step with the appropriate architecture to use new technologies and develop a data-driven corporate culture: from the development of new data sources, to exploratory analysis to gain new insights, to predictive models.

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Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
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Microsoft Azure

Azure is the cloud offering from Microsoft. Numerous services are provided in Azure, not only for analytical requirements. Particularly worth mentioning from an analytical perspective are services for data storage (relational, NoSQL and in-memory / with Microsoft or OpenSource technology), Azure Data Factory for data integration, numerous services including AI and, of course, services for BI, such as Power BI or Analysis Services.

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Managed service for insurers

Maintaining and operating applications often ties up a lot of resources that are urgently needed elsewhere. Or the corresponding skills are almost completely missing. With our Managed Services, you no longer have to worry about your IT!

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Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

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Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
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IBM Cloud Pak for Data Accelerator

For a quick start in certain use cases, specifically for certain business areas or industries, IBM offers so-called accelerators based on the "Cloud Pak for Data" solution, which serve as a template for project development and can thus significantly accelerate the implementation of these use cases. The platform itself provides all the necessary functions for all types of analytics projects, and the accelerators provide the respective content.

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Enterprise Content Management (ECM) & Archiving

With Enterprise Content Management (ECM), all data, information and documents are stored, archived and managed in a context-related manner on a single platform. ECM systems offer numerous advantages for managing the increasing number of (un)structured electronic documents and data.

TIMETOACT
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Enterprise Service Management

Our Enterprise Service Management Solution offers you a way to make Service Management accessible to all participants via an easy-to-use service portal. You can map your processes in this portal according to defined procedures and connect them to other systems. In addition, you relieve the process participants through automation.

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Union Investment: Integrated Governance for M365

Union Investment chooses M365, Microsoft Teams and SharePoint Online on Azure - the most advanced cloud delivery platform for business use. Clear governance and user-oriented self-service features are provided by novaWorxx.

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FinOps Microsoft - Microsoft Cloud Cost Optimization

TIMETOACT offers license management and compliance consulting in the Microsoft area, as well as technical consulting (e.g. on the use of Azure Services).

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Technologie
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Advice around Mendix

Develop your solutions quickly and independently in low-code with the leading technology vendor. Use the Mendix toolkit and model your applications with visual elements.

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Sustainability consulting for your sustainability goals

The legislator demands more transparency in the area of sustainability. Create your sustainability reporting with us and implement the findings in a targeted manner.

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Jira Service Management from Atlassian

Enable developers, operators, and other teams from different departments to collaborate and improve their service management responsiveness. Respond quickly to incidents, requests, and changes, and provide your customers with an optimized service experience.

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FinOps Consulting

We advise you both commercially and technically on how to gain transparency over your cloud costs and how to reduce them sustainably.

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Digitalization and optimization in the manufacturing industr

The TIMETOACT GROUP is a leading provider of solutions for the manufacturing industry. We are proud to offer our customers innovative technologies and services that optimize their manufacturing processes and increase their competitiveness.

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FinOps

Gain visibility into your cloud costs and sustainably reduce them by applying best practices from FinOps.

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TIMETOACT GROUP acquires Atlassian Partner catworkx

The acquisition is in line with the expansion of the consulting portfolio of TIMETOACT GROUP to become the leading Atlassian partner in the German-speaking region. The partnership between the two groups, which has already existed for some time, will now be merged and expanded under the umbrella of the TIMETOACT GROUP.

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Managed service support for optimal license management

To ensure software compliance, TIMETOACT supports FUNKE Mediengruppe with a SAM Managed Service for Microsoft, Adobe, Oracle and IBM.

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GenAI Consulting

ChatGPT, Bard & Co. have shown at the latest: Generative AI has the potential to revolutionize the world of work. With GenAI Consulting, we support you in exploiting this potential for your company.

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Incident communication management

Statuspage allows you to keep track of the status of individual system-relevant components as well as a history of past incidents. Our self-created solution also allows you to connect various monitoring tools and query them in specific cycles. The component failure automatically generates an e-mail to your ticket system.

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Digitization of the energy industry

The energy sector is undergoing an unstoppable process of change. Progressive digitization and the energy transition are causing traditional system and process boundaries to disappear.

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Monitoring & Service Assurance

In today's digital world, companies depend on a reliable, efficient and secure IT infrastructure. Monitoring this is crucial to ensure the availability, performance and security of IT services.

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Standardized data management creates basis for reporting

TIMETOACT implements a higher-level data model in a data warehouse for TRUMPF Photonic Components and provides the necessary data integration connection with Talend. With this standardized data management, TRUMPF will receive reports based on reliable data in the future and can also transfer the model to other departments.

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Proof-of-Value Workshop

Today's businesses need data integration solutions that offer open, reusable standards and a complete, innovative portfolio of data capabilities. Apply for one of our free workshops!

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Dashboards & Reports

The discipline of Business Intelligence provides the necessary means for accessing data. In addition, various methods have developed that help to transport information to the end user through various technologies.

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Mendix for Finance & Insurance

With its low-code platform, the manufacturer Mendix enables you to drive forward the digitization of your company even with small teams. Quickly create individual solutions and, thanks to the simple implementation option, have the solution developed directly in the specialist departments.

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Data Science, Artificial Intelligence and Machine Learning

For some time, Data Science has been considered the supreme discipline in the recognition of valuable information in large amounts of data. It promises to extract hidden, valuable information from data of any structure.

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AI Factory for Insurance

The AI Factory for Insurance is an innovative organisational model combined with a flexible, modular IT architecture. It is an innovation and implementation factory to systematically develop, train and deploy AI models in digital business processes.

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Big Data, Data Lake & Data Warehousing

For the optimal solution – with special consideration of the business requirements – we combine different functionalities.

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Managing sensitive data through digital personnel files

TIMETOACT enables the digital management of approximately 1600 files and 20,000 personnel documents for Pfalzwerke. Managing and editing sensitive personnel data is now secure, requires less effort and is possible from anywhere.

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Fit for the digital ecosystem

Insurers are digitally networking with their ecosystem to gain critical capabilities in a division of labor. Personal data, object data or transaction data are securely exchanged via common digital interfaces. For end customers, this results in a consistent "experience" to their concerns, regardless of which service provider is currently contributing.

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Business Intelligence

Business Intelligence (BI) is a technology-driven process for analyzing data and presenting usable information. On this basis, sound decisions can be made.

TIMETOACT GROUP
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Digital Architecture

In order to survive in a dynamic and highly competitive market, you need to be able to adapt your business processes, products and services quickly and efficiently to the needs and expectations of your customers. The architecture of your IT systems plays a decisive role in this. A digital architecture is a holistic and flexible design of the IT landscape that supports the integration of data, applications and services across different platforms and applications and promotes the innovation, agility and scalability of your company.

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Operationalization of Data Science (MLOps)

Data and Artificial Intelligence (AI) can support almost any business process based on facts. Many companies are in the phase of professional assessment of the algorithms and technical testing of the respective technologies.

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IT Asset Management – Reducing Costs and Risks Sustainably

We help customers to increase the transparency of IT assets in use, identify potential savings for hardware and software, and avoid compliance risks at the same time.

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Conception of individual Analytics and Big Data solutions

We determine the best approach to develop an individual solution from the professional, role-specific requirements – suitable for the respective situation!

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Confluence from Atlassian

Create, organize, and collaborate on tasks - all in a single place. Confluence is a workspace for teams and organizations where you can store your documentation and collaboratively develop and share knowledge. Dynamic pages give your team a place to create, capture, and collaborate around projects or idea development.

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Anwendungsmöglichkeiten

Learn how you can integrate Atlassian products into your daily business to make your processes more efficient.

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Data Governance

Data Governance describes all processes that aim to ensure the traceability, quality and protection of data. The need for documentation and traceability increases exponentially as more and more data from different sources is used for decision-making and as a result of the technical possibilities of integration in Data Warehouses or Data Lakes.

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Demand Planning, Forecasting and Optimization

After the data has been prepared and visualized via dashboards and reports, the task is now to use the data obtained accordingly. Digital planning, forecasting and optimization describes all the capabilities of an IT-supported solution in the company to support users in digital analysis and planning.

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TIMETOACT implements integrated insurance software

Less than one year from project start to system implementation: TIMETOACT developed the integrated, browser-based insurance software "HERMES" for the VOV D&O insurance association. The cross-departmental individual software completely covers all core processes of the insurance company. Users particularly appreciate the intuitive user interface and the high performance of HERMES.

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Decision Optimization

Mathematical algorithms enable fast and efficient improvement of partially contradictory specifications. As an integral part of the IBM Data Science platform "Cloud Pak for Data" or "IBM Watson Studio", decision optimisation has been decisively expanded and embedded in the Data Science process.

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Automation lays the foundation for smooth archive changeover

For Rottendorf Pharma GmbH, the ECM experts of TIMETOACT GROUP have reattached all file attachments from the IBM archive to the corresponding e-mails in the mailing system. This was done automatically and with little manual effort using the specially developed Notes tool "ArchiveUsers".

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Data Integration, ETL and Data Virtualization

While the term "ETL" (Extract - Transform - Load / or ELT) usually described the classic batch-driven process, today the term "Data Integration" extends to all methods of integration: whether batch, real-time, inside or outside a database, or between any systems.

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Intelligent Document Processing now even more efficient!

For these reasons, we are constantly improving our performance in the field of Intelligent Document Processing and now have a strong partner at our side in the form of the experts from PLANET artificial intelligence GmbH in Rostock.

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AI & Data Science

The amount of data that companies produce and process every day is constantly growing. This data contains valuable information about customers, markets, business processes and much more. But how can companies use this data effectively to make better decisions, improve their products and services and tap into new business opportunities?

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Analytics, BI & Planning

In today's business world, data has become a key competitive factor. Companies that are able to collect, analyze and use their data effectively can make better decisions, meet customer needs and identify new opportunities. To achieve this, you need powerful and flexible solutions for Analytics, Business Intelligence (BI) & Planning.

TIMETOACT
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IBM Cloud Pak for Data – Test-Drive

By making our comprehensive demo and customer data platform available, we want to offer these customers a way to get a very quick and pragmatic impression of the technology with their data.

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Managed Service: Mailroom

In the TIMETOACT mailroom, business documents are converted into data in a highly efficient manner and returned securely to the end customer for further processing.

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Business Innovation & Digital Transformation

6. Compliance, Spend Management & Sourcing

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Open and secure IT

Just a few years ago, insurers were reluctant to move into the cloud or platform world. Concerns about security and governance often prevailed. The paradigm has changed. Insurers are looking at cloud solutions and are increasingly willing to rely on standard solutions for core applications as well.

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Consulting on the ivv collaboration strategy

The future collaboration of ivv is characterized by modern communication and collaboration tools. It is defined for cross-organizational work in association and with external parties.

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TIMETOACT simplifies reporting in IBM Cognos

In the course of modernizing the application for Bette GmbH & Co. KG, TIMETOACT individually expanded the filter and selection options in IBM Cognos to include important customer-specific functions. The family-owned company particularly benefits from the search and grouping function.

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Enterprise Architecture – Synchronising Business and IT

With pragmatic approaches and based on industry standards (TOGAF), we support clients in the introduction of an effective EAM.

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The COBOL Survival Team for IBM i (AS400)

COBOL developers on IBM i (AS400) are a rare commodity. PKS provides a powerful team especially for this application!

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We are 2024 Google Cloud Sales Partner of the Year - Alps!

We are proud to announce that we have won the prestigious 2024 Google Cloud Sales Partner of the Year - Alps Award!

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IT Service Management – Optimal support for IT processes

IT should be customer and service oriented. We help you implement effective and efficient IT service management

TIMETOACT GROUP
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Spend Management Consulting

Regardless of whether you are aiming for a digital transformation in your company or are asking yourself whether your IT is costing too much or how you can cut costs, the first step is always based on creating transparency. Only when you have clarity about all relevant IT costs can you take the next targeted action.

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Decision Automation

Companies today are faced with the challenge of making increasingly complex decisions in a shorter time frame in order to remain competitive and act in a customer-oriented manner. At the same time, they have a wealth of data at their disposal that can potentially provide valuable insights, but is often difficult to analyze and use. Decision automation is an approach that aims to combine human intelligence with machine algorithms to support or automate better and faster decisions.

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Databases with Open Source

Every dynamic application needs some form of database to store its data logically and sorted. However, there is no one-size-fits-all solution, but it should always be looked at the use case to make the appropriate choice.

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Agile Transformation & New Work

Companies and their employees are operating in an increasingly complex, dynamic and uncertain environment. In such an environment, organizations can benefit from agility. The aim of New Work & Agile Transformation is to be able to react quickly and purposefully to predictable and unpredictable events. However, an agile environment is not created overnight. Resilience, flexibility and long-term success are the result of active transformation.

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Our service offer for Mendix

The Dutch software manufacturer gives us the possibilities to create platform-independent low/no-code solutions for you with its products. In addition, we offer a wide range of services related to Mendix and are available to you from conceptual design to hosting and operation of your new solution.

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Software analysis

We help to achieve transparency and clarity in legacy systems: technically, qualitatively and structurally.

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DevOps and CI/CD

A DevOps introduction gains momentum and focus with the support of our experts. We record the initiatives and capture the context of the company.

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Managed Services & Managed Support

Our Managed Service Team of specialists will relieve your IT department. We ensure that you can work more efficiently, reliably and quickly without needing to worry about the operation and maintenance of the infrastructure.

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Training & Coaching

In the fast-paced world of IT, it is important that employees are constantly up to date in order to remain competitive. Training & coaching in IT is therefore crucial to improve the skills and knowledge of employees and increase their performance.

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Common Mistakes in the Development of AI Assistants

How fortunate that people make mistakes: because we can learn from them and improve. We have closely observed how companies around the world have implemented AI assistants in recent months and have, unfortunately, often seen them fail. We would like to share with you how these failures occurred and what can be learned from them for future projects: So that AI assistants can be implemented more successfully in the future!

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IBM Watson Knowledge Studio

In IBM Watson Knowledge Studio, you train an Artificial Intelligence (AI) on specialist terms of your company or specialist area ("domain knowledge"). In this way, you lay the foundation for automated text processing of extensive, subject-related documents.

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Software Assessment

Get through the is state of your core systems with the Legacy Software Assessment.

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Cloud platforms and automation technology

Lost in the jungle of possibilities? We help with the selection and implementation of modern cloud Platforms and cloud technologies.

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Digitalization and cloud transformation

We adjust the levers of your individual digitalization initiative for speed, adaptability, security and compliance!

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Security, Identity & Access Management

Time and again we hear about hacker attacks on companies that target sensitive company data. Therefore, security and access control of data must never be neglected. Rely on a qualified Security, Identity & Access Management!

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DevOps culture change

Cloud native architecture and architecture modernization

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API Economy & API Management

Accelerated and secure provision of data and services opens up new business models, e.g. in the context of B2B, B2C. In addition, "internal API ecosystems" have become indispensable in the context of cloud-native architectures, microservices, Internet of Things and mobile use cases.

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From Unix to Linux with Adabas/Natural

Mit Adabas/Natural von Unix nach Linux

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8 tips for developing AI assistants

AI assistants for businesses are hype, and many teams were already eagerly and enthusiastically working on their implementation. Unfortunately, however, we have seen that many teams we have observed in Europe and the US have failed at the task. Read about our 8 most valuable tips, so that you will succeed.

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IT Service Monitoring Lösungen für verbesserte Servicefähigkeit
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IT & Business Service Monitoring Solutions

With IT service monitoring, you can uniformly monitor the IT-supported services in your company. You have an overview of the current status of the services at all times, quickly identify the cause in the event of disruptions and thus remain able to act.